As a Payment Lifecycle Manager within the Billing Operations team, you will oversee and execute daily operations within the Global Billing function, driving strategic initiatives and fostering cross-functional collaboration. Your role will focus on creating a streamlined, controlled, and expert-driven environment to support ongoing business growth.
The Billing Operations team is seeking an energetic and talented individual to join the team. The candidate will primarily be focused on management oversight and day to day execution within the Global Billing Operations function, bringing the strategic agenda forward, cross-functional collaboration with internal partners and establishing a reduced touch, controlled, highly skilled operating environment to support continued business growth.
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As a Payment Lifecycle Manager within the Billing Operations team, you will be focused on management oversight and day to day execution within the Global Billing Operations function. You will bring the strategic agenda forward, collaborate cross-functionally with internal partners, and establish a reduced touch, controlled, highly skilled operating environment to support continued business growth
Job responsibilities
- Build innovative, sustainable and efficient operational capabilities to support business growth
- Provide clients with self-service capabilities to support ease of doing business
- Cultivate and manage strong client relationships
- Delegate and share information appropriately, and builds trust within a team
- Structure a smart controls framework across the operating teams
- Be approachable, demonstrate managerial courage and tackle issues head-on
- Foster high performance culture to drive speed of execution and delivery
- Ensure staff development keeps pace with transformational change
Required qualifications, capabilities, and skills:
- 7+ years in Operational management at a large financial institution with demonstrated experience in global leadership roles effectively managing a globally dispersed team of individuals at various levels
- Proven experience in building strong collaborative relationships - team player who works well with global colleagues/stakeholders at all levels in influencing outcomes and achieving results
- Self-starter who can work comfortably and confidently under pressure and deadlines with the ability to solve problems creatively and deliver results while working in a dynamic, collaborative, and challenging environment
- Demonstrated communication skills to work cross-organizationally at all levels to influence others, drive results/change and implement projects/processes
- Displays good judgment, professional maturity, personal integrity and a strong work ethic with outstanding interpersonal skills
- Bachelor's Degree in Finance or equivalent
Preferred qualifications, capabilities and skills
- 5+ years of Cash Operations or Global Operations experience dealing with large scale operations and change/transformation agendas
- Knowledge across the Pricing and Billing lifecycle (front, middle and back offices)
- Experience with working knowledge of Payments/Utilities business
- Master's Degree preferred
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.