Be a part of a dynamic team at the forefront of billing operations for Payments clients globally. As a Payment Lifecycle Manager, you'll play a crucial role in shaping a streamlined and expert-driven environment, fostering innovation and collaboration to drive business success.
Job Summary:
As a Payment Lifecycle Manager within the Billing Operations team, you will oversee and execute daily operations, focusing on strategic initiatives and cross-functional collaboration. Your role is pivotal in creating a controlled and efficient environment to support ongoing business growth.
Job Responsibilities:
- Develop innovative and efficient operational capabilities to support business expansion.
- Provide clients with self-service capabilities to enhance ease of doing business.
- Cultivate and manage strong client relationships.
- Delegate and share information effectively, building trust within the team.
- Establish a robust controls framework across operating teams.
- Demonstrate managerial courage and address issues proactively.
- Foster a high-performance culture to enhance execution speed and delivery.
- Ensure staff development aligns with transformational changes.
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Required Qualifications, Capabilities, and Skills:
- 7+ years in operational management at a large financial institution, with experience in global leadership roles managing dispersed teams.
- Proven ability to build strong collaborative relationships and influence outcomes.
- Self-starter with the ability to work under pressure and meet deadlines, solving problems creatively.
- Strong communication skills to work cross-organizationally and drive results.
- Displays good judgment, professional maturity, personal integrity, and a strong work ethic.
- Bachelor's Degree in Finance or equivalent.
Preferred Qualifications, Capabilities, and Skills:
- 5+ years of experience in Cash Operations or Global Operations, dealing with large-scale operations and change agendas.
- Knowledge of the Pricing and Billing lifecycle (front, middle, and back offices).
- Experience with Payments/Utilities business.
- Master's Degree preferred.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.