Payment Lifecycle Associate I - Fraud Prevention & Recoveries

Are you ready for a thrilling opportunity to join a dynamic team in a high-demand industry?

As a Payment Lifecycle Associate I - Fraud Prevention and Recoveries Manager within the Commercial Banking Fraud Client Experience Team, you will play a crucial role in minimizing client loss and maximizing recovery opportunities. You will handle complex escalations, serve as a Subject Matter Expert for Fraud processes, and investigate potential fraudulent transactions. Your responsibilities will also include managing direct reports, coaching directs, call monitoring, and communicating with clients and internal partners. You will also be involved in projects, escalated requests, or enhancements related to Commercial Banking systems and processes. This role offers an exciting opportunity to build and strengthen relationships with internal partners and clients, and to contribute significantly to reducing bank and client loss through effective communication and information exchange. You will manage a team and the day-to-day validation of client transactions and workflow of fraud prevention initiatives and will report to a Payment Lifecycle Manager as part of the Commercial Bank Fraud Client Experience Team.

• Outbound call to clients and internal partners to validate payments and/or lookalike domains
• Inbound call for Wire/ACH held payment confirmation or red flags
• Provide education on payment validation best practices as well as lookalike domains and how they are employed to defraud businesses
• Authenticate, validate and process Check Fraud and ACH/WIRE claims, tracing of monetary funds through Bank of First Deposit (BOFD) contacts, and communicate with client and internal partners to provide standard updates through resolution of the claim.
• Actively engage internal partners for escalation. Prioritizing to ensure payment cutoffs and service levels are met
• Build and strengthen trusting relationships with internal partners and clients to facilitate an ease of doing business
• Project a confident and professional presence to our clients and internal partners.
• Immediate escalation of confirmed fraud payments and following procedures to secure the client profiles, and escalating to relationship and management teams
• Accurately document all interactions
• Support the development and maintenance of policies, procedures, and training materials
• Partner with the leadership team, other team members, and business partners to resolve client issues and to meet business goals. Perform open source research and draw conclusions. Identifying patterns/trends in transaction data

• Displayed effective leadership, capable of motivating, developing, supporting, training, and managing the team
• Excellent communication skills both written and verbal
• Relevant experience in stakeholder management and client focus
• Knowledge on Wires, ACH, Society for Worldwide Interbank Financial Telecommunication (SWIFT) & international payment conventions/practices
• Working knowledge of various systems including: Outlook, Navigator, Customer Assist, LAW, ESDS, eServe, Remit One Admin, CCA, Deal Manager, JPM Access, Chase Connect, and Mainframe
• Highly organized with ability to manage competing priorities
• Demonstrated, consistent professional presence with the ability to adapt to evolving needs and situations
• Ability to work independently and know when to escalate complex and unusual issues

• Experience in managing a team for 3+ years preferred
• Experience and a strong working knowledge of various aspects of and/or Investigations/Fraud Investigations preferred.