Join the Fraud Client Experience Team and be part of a group committed to a high-performance culture, employee development, and continuous innovation.
As a Payment Lifecycle Analyst within the Commercial Banking Fraud Prevention and Recoveries Program, you will facilitate information exchange and communications with the client, Relationship Team, and the Fraud Investigations Team. This role offers an exciting opportunity to build and strengthen relationships with internal partners and clients and to contribute significantly to reducing bank and client loss through effective communication and information exchange. Your role will be crucial in minimizing client loss, maximizing client recovery opportunities, and reducing bank loss.
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Job responsibilities:
- Review of potentially fraudulent payments that have been alerted by bank controls and subsequently engages the client to ensure the client has performed their due diligence on the transaction. Lookalike domain alerts when notified of domains that are registered that look like our client's domain.
- Investigate and process fraudulently negotiated items (including checks, cashier checks, and withdrawals), the processing of ACH and Wire transactions and the disposition of transactions with clients.
- Reduce client fraud by querying data and analyzing client transactions detected by bank controls to determine which higher risk transactions require if engagement with the client/relationship team to ensure proper due diligence was performed by the client
- Handle the day to day validation of client transactions and workflow of fraud prevention initiatives. Handle outbound & inbound calls from clients and internal partners to validate Wires/ACH payments and/or lookalike domains.
- Provide client education on payment validation best practices as well as lookalike domains and how they are employed to defraud businesses. Conduct authentication, validation and processing Check Fraud and ACH/WIRE claims, tracing of monetary funds through Bank of First Deposit (BOFD) contacts, and communicating with client and internal partners to provide standard updates through resolution of the claim.
- Prioritize cases to ensure payment cutoffs and Service Levels are met. Build and strengthen trusting relationships with internal partners and clients to facilitate an ease of doing business. Project a confident and professional presence to our clients and internal partners.
- Escalate confirmed fraud payments and following procedures to secure the client profiles, and escalating to relationship and management teams.
- Identify patterns/trends in transaction data. Accurate and timely documentation of all interactions.
- Support the development and maintenance of policies, procedures, and training materials
- Partner with the leadership team, other team members, and business partners to resolve client issues and to meet business goals
Required qualifications, capabilities and skills:
- Knowledge of various systems including: Outlook, Navigator, Customer Assist, LAW, ESDS, eServe, Remit One Admin, CCA, Deal Manager, JPM Access, Chase Connect, and Mainframe.
- Effective Communication: Delivering clear, consistent messages to others via email or the phone. Must have a strong ability to communicate via phone and email with clients and internal partners
- Knowledge on Wires, ACH, SWIFT & international payment conventions/practices.
- A proactive approach to problem solving, taking ownership of issues, and having the determination to follow through.
- Ability to use creative problem-solving techniques to solve business issues.
- Excellent time management, organizational, written & oral communication skills.
- Ability to utilize critical thinking and problem-solving skills to accurately assess & resolve investigation cases.
- Ability to work in a fast-paced environment and is adaptable to change.
- Flexibility to support adjustments to work schedule. Amenable to work on a night shift.
- Ability to multitask while working under minimal supervision
- Exhibits ability to work effectively in a team environment
Preferred qualifications, capabilities and skills:
- Experience and a strong working knowledge of various aspects of and/or Investigations/Fraud Investigations preferred.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.