Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.
Job Summary:
As a Payment Lifecycle Specialist within JPMorgan Chase, you will play a crucial role in upholding the company's strength and resilience. Your primary responsibility is to manage the day to day operations for the Payments Investigations Function, ensuring business targets are met through close coordination with other client operations sites.
Job Responsibilities:
- Provide overall supervision to the staff during the shift.
- Ensure that all work items are completed as per the agreed SLA.
- Monitor the exceptions and ensure that they are resolved in a timely manner.
- Identify opportunities for improving the efficiency of the process.
- Identify the training requirements of the team members and work with the Associate on providing the required trainings.
- Establish excellent relationships with partner sites and other stakeholders, with whom the team will need to interact on a regular basis.
- Prepare the weekly/monthly MIS reports.
- Track the changes to the procedures and ensure that the team is fully aware of the changes.
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Required Qualifications, Skills and Capabilities:
- Graduate with Minimum 4 years of Financial Operations Processing experience, with a good team management experience in similar environment.
- Working Knowledge of SWIFT & international payment conventions & practices would be required
- Good Interpersonal skills to be able to communicate internally & externally and at all levels.
- Excellent written & oral communication skills in English. Good people management skills.
- A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
- Good analytical skills and knowledge of MS Access, Excel, PowerPoint, and Word.
- Experience of working / partnering with stakeholders like Operations Controls, Training etc. to ensure that the overall organizational objectives are met.
Preferred Qualifications, Skills and Capabilities:
- Experience and a working knowledge of various aspects of International Payment Processing Operations. 4 years of experience in a back office operations of a reputed foreign bank or it's processing arm/private sector bank/public sector bank as a supervisor would be beneficial.
- Prior Experience in Client and Third party banks investigations for Multicurrency payments will be an added advantage
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.