We are looking for a passionate, curious and ready to make an impact leader that is able to cope with changes of day to day operations and wants an opportunity to grow and position our global team for the future.

The primary responsibility of this position is to manage the day to day Operations for the Payments Investigations Function. The candidate will be reporting to associate for the function. The role would involve managing indirectly a team of around 8 to 10 team members. The role involves close coordination and working with other client operations sites to ensure business targets are met.

Job Responsibilities:

• Provide overall supervision to the staff during the shift. Ensure that all work items are completed as per the agreed SLA. Monitor the exceptions and ensure that they are resolved in a timely manner.
• Track the changes to the procedures and ensure that the team is fully aware of the changes and prepare the weekly / monthly MIS reports
• Identify opportunities for improving the efficiency of the process.
• Identify the training requirements of the team members and work with the Associate on providing the required trainings
• Establish excellent relationships with partner site and other stakeholders, with whom the team will need to interact on a regular basis.

• Graduate with 4+ years - Financial Operations Processing experience, with a good team management experience in similar environment.
• Experience and a working knowledge of various aspects of International Payment Processing Operations.
• Good Interpersonal skills to be able to communicate internally & externally and at all levels. Excellent written & oral communication skills in English with good people management skills.
• A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
• Experience of working / partnering with stakeholders like Operations Controls, Training etc. to ensure that the overall organizational objectives are met.
• Ability to use creative problem solving techniques to solve business issues and focus on client focus with good analytical skills and knowledge of MS Office applications and other data analytics tool.
• Have good interpersonal relationship skills and able to self motivate

• 4 years of experience in a back office operations of a reputed foreign bank or it's processing arm/private sector bank/public sector bank as a supervisor would be beneficial.
• Working Knowledge of ACH, Review of document review, ISO, SWIFT & international payment conventions & practices would be required or Prior Experience in Client and Third party banks investigations for payments will be an added advantage