Join our team to build your career in a culture that values innovation, creativity and excellence.
As Payment Lifecycle Analyst within the Payment Lifecycle operations, your primary responsibility is to support and supervise the day-to-day operations for Payments Processing Function. You will work under pressure and meet stringent deadlines. The role involves processing of manual payments based on instructions from internal and external clients. The individual will work closely with Client Service, Operations, Technology, and other relevant Stakeholders.
Job Responsibilities:
- Understand and execute client's payment requests after performing necessary defined controls with 100% accuracy
- Process/verify requests efficiently to maintain current portfolio and ensure aged items are escalated appropriately
- Identify & escalate all error/exceptions on identification
- Responds effectively and timely to routine queries/complaints
- aintain emphasis on deadlines, quality, and procedures. Identify opportunities for process efficiency & implement in a controlled manner
- Provide overall supervision / leadership to the staff and act as a back-up to the Shift Manager.
- Creating effective work environment by maintaining healthy relation with Teammates. Taking initiative in extending support to team members when required; Keeping the team informed about the issues and corrective actions in the process
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Required qualifications, capabilities and skills:
- Minimum 6 years overall experience with strong experience in International Payment Processing Operations
- Experience and a working knowledge of various aspects of Payment Operations. Experience in a Backoffice of a reputed foreign bank or it's processing arm/private sector bank/public sector bank as a supervisor would be beneficial
- Working Knowledge of SWIFT & international payment conventions & practices
- Good Interpersonal skills to be able to communicate internally or externally and at all levels and should be a team player
- Excellent verbal, written communication skills and good Presentation Skill
- Strong PC and analytical skills. Knowledge of MS Access, Excel, PowerPoint, and Word
Preferred qualification:
- Bachelor's Degree
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.