Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
In accordance with Anti-Money Laundering (AML) and Know-Your-Customer (KYC) guidance from GFCC (Global Financial Crimes Compliance) The AML/KYC Product team is responsible for collecting, maintaining and providing access to AML data on all CCB (Consumer and Community Banking) clients. This data is used by management, various utilities, operational teams and regulators to provide reporting, calculate risk, mitigate risk and validate the firm's adherence to regulatory obligations. The AML/KYC Product team also manages a technology book of work to remain in compliance with evolving regulations and new guidance from GFCC.
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The role will require coordination with Project Teams, Compliance, Technology, Training, Communications, Legal, AML Operations and the Business. Team members are responsible to be knowledgeable of AML/KYC policies and standards to ensure initiatives are within compliance and mitigate the AML/KYC risks to an acceptable level.
Job Description:
As a member of the Risk Scoring Utility (RSU) feature team you will serve as the primary liaison between the Business and Technology to analyze and understand business requirements and help Scrum teams identify the best approach for fulfilling those requirements. You will work closely with Product Owners, Area Product Owners, SMEs and Scrum teams to thoroughly understand business requirements and help to guide the technology solution in a direction that is user-friendly and technically efficient. You will also be responsible for helping to address any gaps in understanding between the Business and Technology. You will help refine user stories, own issues as they arise, and troubleshoot defects with scrum teams and testing resources.
Required Qualifications, Skills and Capabilities:
- Combines knowledge of what the business needs with knowledge of how applications are built and used to translate business requirements into functional specifications and write epics and user stories
- Works closely with Subject Matter Experts to understand their use of current systems and how changes may impact their use
- Serves as the liaison between the Business, Architecture, Development and Testing teams throughout the project life cycle
- Acts as voice of the user to help drive product vision
- Facilitates and drives user focused solutions across the organization in direct support of the Product Owner and Area Product Owners
- Develops use cases and acceptance criteria to demonstrate and validate that functionality being delivered fulfills business requirements
- Works closely with the Test teams to ensure all applicable scenarios are identified and tested, defects are resolved and a quality end user product is delivered
- Partners with Area Product Owners and product team for ongoing refinement of product backlog and execution of the product roadmap
- Works with stakeholders from various organizations (legal, risk, operations etc.) to define, prioritize, deliver and align solutions to product vision and roadmap
- Supports Product Owner and Area Product Owners with business case development and reporting of OKRs (Objectives and Key Results)
- Participates in Agile ceremonies with multiple scrum teams
Preferred Qualifications, Skills and Capabilities:
- Bachelor's degree and 5+ years of Business/Product Analyst work experience preferred
- Must have excellent interpersonal, and analytical skills and ability to collaborate with people from various levels of different organizations
- Ability to clearly manage expectations across different groups
- Must have an excellent ability to multi-task effectively working on several initiatives at the same time while managing shifting business priorities
- Self-starter with ability to independently manage own work across initiatives and demonstrated ability to multi-task and respond quickly to changing priorities or issues
- Must have a solid ability to analyze complex system requirements and quickly present findings to stakeholders in a simple and comprehensible manner
- Must have excellent verbal and written communications skills including solid experience writing user stories
- Must possess willingness and ability to apply new skills and knowledge on a continuous basis
- Advanced knowledge of Microsoft Office tools like Word, Excel, PowerPoint, Visio and SharePoint
- In-depth knowledge of Agile process and principles, including use of Agile tools (i.e., Confluence, JIRA etc.)
- Familiarity with managing and prioritizing a product backlog
- Experience working with globally distributed teams
- Strong problem solving and analytical skills
- Previous experience in AML related operations
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.