Job responsibilities

• Owns and is responsible for internal milestone plan, risk log and governance reporting
• Consolidates and delivers team reporting to internal and external stakeholders
• Manages senior internal and external stakeholders
• Identifies and implements continuous improvement opportunities
• Takes an active role in shaping and implementing future target operating model
• Coordinates with clients to assess new requests, manage future pipeline and address queries to enable successful account setup and onboarding
• Is a key liaison between functional teams (Client Services, Operations, Technology, Change Management)
• Establishes thorough understanding of the IMOS end-to-end process and is able to clearly communicate

Required qualifications, capabilities and skills

• Demonstrated experience in structuring and managing projects, strong written and oral communication skills.
• Ability to build strong, cohesive partnerships with the Client, product development, operations, technology & other key stakeholders.
• Ability to prioritize and execute against multiple deliverables, changing workflows with appropriate levels of escalation.
• Ability to work independently and as part of team to identify and logically analyse complex challenges to deliver organizational goals while also working effectively in a matrix organization.
• Detail orientated and able to challenge and improve current operating practices.
• Strong Microsoft Office skills with experience in creating and delivering presentations to senior stakeholders

Preferred qualifications, capabilities and skills

• Experience in or knowledge of Middle Office functions
• Background of business improvement and optimisation of operating practices
• Agile/PRINCE2/Lean Six Sigma or other relevant Project or Change Management qualification or experience

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.