Chase Offers & Shopping is dedicated to driving measurable outcomes for brands and real benefits for our customers - our digital media solutions leverage our strong merchant relationships, our 65 million customer base, and industry leading customer insights to find, attract, and engage intended audiences through their purchase journeys.
As a Data Owner Lead assigned to Offers & Shopping within the Community and Consumer Banking division of JPMorgan Chase, you will be part of a highly collaborative data & analytics team that partners with product, design, technology, marketing, and analytics to enable data driven next generation Offers & Shopping experiences. You will help craft the data requirements, develop data specifications for data delivery, partner with data delivery tech teams to publish modernized data to target consumption data platforms , partner with product and analytics team to identify data gaps and make recommendations to build AI/ML based solutions to steer the Chase Offers & Shopping consumer experience to become more personalized and engaging. This is an exciting opportunity to impact all aspects of the consumer journey including intent capture, offer relevance/personalization, and consumer communications such as push notification and marketing emails.
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Job responsibilities
- Partners with aligned Product Owners & leads, Data Scientists and Analysts, tech leads, to drive increased business value through the identification of data required to support personalization product capabilities and advanced analytics outcomes such as customer insights and deeper offer engagement.
- Manage the personalization data roadmap, backlog, requirements, and prioritization
- Lead discovery on new initiatives, including determining and refining business value, customer value and working with tech partners for tech feasibility and data availability
- Refine and prioritize stories, as well as lead sprint planning and execution (along with other scrum cadences and events) for technology development teams for consumer experience requirements
Required qualifications, capabilities, and skills
- 6+ years of experience in data management, data governance, ad-tech, Knowledge of cloud platforms like AWS, Google or Azure, and/or experience with big data technologies like Hadoop, Spark, etc.
- Experience developing roadmaps and public cloud platform based solutions for data lake, data warehouse and business intelligence dashboards
- An outstanding ability to analyze problems, apply quantitative analytical approaches, communicate effectively and confidently (both oral and written), work well in cross-functional teams
- Ability to identify and address program execution needs in a fast-paced environment; previous exposure to agile practices and ability to adapt agile tools
- Ability to partner directly with technology scrum teams to translate product requirements and user stories into technology sizing estimates and requirements
- Excellent written and verbal communication skills; ability to present facts, thoughts, and ideas in a clear, concise, and convincing manner to stakeholders and partners
- Great at balancing strategic & creative thinking and tangible execution
Preferred qualifications, capabilities, and skills
- Experience working on public cloud platforms, AI/ML, digital marketing, controls partners to align roadmap
- Experience in ad-tech, digital marketing, consumer banking, and/or consulting
- Understanding of public cloud technologies, web application frameworks and mobile native technologies
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.