Join J.P. Morgan's dynamic Network Management team and make a significant impact on global cash management. This role offers career growth and the chance to work with industry leaders, enhancing your skills in a supportive environment.
Job Summary:
As a Network Performance Manager within the Network Management team, you will play a crucial role in ensuring service excellence and driving enhancements across our global cash management network. You will collaborate with internal and external partners to deliver high-quality service and innovative solutions, contributing to the success of J.P. Morgan and its clients.
The Network Management team is integral to J.P. Morgan's operations, supporting various lines of business. With a presence in key global markets, we ensure seamless service delivery and foster strong relationships with financial market infrastructures and agent banks. Your role will be pivotal in maintaining these relationships and enhancing service performance.
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Job Responsibilities:
- Act as the single point of contact for global network performance management.
- Improve agent performance and service delivery across cash providers.
- Build and maintain a network of contacts with external providers and internal partners.
- Design and implement service agreements to meet operational requirements.
- Investigate and resolve escalated service issues.
- Conduct service reviews and assess risk.
- Utilize data analysis to enhance agent performance.
- Manage incident and crisis situations effectively.
- Participate in regional and global projects with agent banks and FMIs.
Required Qualifications, Capabilities, and Skills:
- Knowledge of cash-related products in the FX Payments business.
- Understanding of industry and market developments impacting agent banks.
- Strong team player with risk management and compliance skills.
- Excellent communication, negotiation, and problem-solving abilities.
- Effective project management skills.
- Ability to build strong relationships with business partners and agent banks.
Preferred Qualifications, Capabilities, and Skills:
- Experience in network management or a related field.
- Proven ability to lead and influence successful outcomes.
- Motivated self-starter with a quick learning ability.
Required or Additional Information:
- Visa sponsorship is not available for this position.
- Work schedules will be full-time in office, on a 40-hour per week schedule.
- You must be willing to work during our operating hours, which may include evenings, weekends, and holidays.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.