At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.
As a Customer Service Specialist in Retail, you will take approximately 80 - 120 inbound calls a day from checking and savings account customers. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service and inner competitiveness will allow you to excel in our fast-paced environment.
This role is part of our commitment to supporting military families through our partnership with the Department of Defense. By focusing on military spouses, we aim to provide meaningful career opportunities to a community that often faces unique employment challenges due to frequent relocations and the demands of military life. This requirement aligns with the objectives of The Department of Defense Military Spouse Employment Partnership (MSEP) and the Spouse Education and Career Opportunities Program (SECO). MSEP connects military spouses with hundreds of partner employers who have committed to recruit, hire and promote and retain military spouses, and SECO provides education and career guidance to military spouses worldwide, and offers comprehensive resources and tools for all stages of their career progression. Our focus is on contributing positively to this community and fulfilling the Department of Defense's mission.
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Job responsibilities:
- Work in a call center environment that requires 100% phone-based customer interaction.
- Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers.
- Communicate with customers in a metrics-driven environment.
- Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment.
- Take ownership of each customer interaction while treating them with respect and responding with empathy.
- Work both independently and in a team environment.
- Abide by all applicable regulatory and departmental practices and procedures.
Required qualifications, capabilities, and skills:
- Must be a spouse of a currently serving member of the U.S. Army, Marine Corps, Navy, Air Force, or Space Force, including active, reserve, and National Guard components.
- Reside approximately within a 60-mile radius of the JPMC Center in the following cities:
- Philadelphia, PA - 15 S 52nd St, Philadelphia, PA 19139
- Baltimore, MD - 2415 Liberty Heights Ave, Baltimore, MD 21215
- Washington, DC - 2728 Marion Barry Ave SE, Washington, DC, 20020
- Have a safe and noise-free work environment with no distractions in your residence.
- Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face.
- Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment.
- High school diploma or GED required.
Preferred qualifications, capabilities, and skills:
- Ability to multitask using a computer and simultaneously provide customer support.
- Comfortable in a fast-paced, consistently changing environment.
- Previous experience working in a Hospitality, Restaurant, or Retail industry.
- Have a passion for helping people by solving problems, presenting, and explaining solutions.
Work schedule:
Candidates must be willing and able to work schedules during our operating hours (6:00am to 11:00pm), which may include evenings, weekends, and holidays. Specific schedule information will be provided by the Recruiter.
Training:
This position requires attendance at scheduled training sessions. Training hours may not coincide with your regular schedule.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.