If you enjoy being at the forefront of ensuring consistently high levels of client experience and continuity of service through challenging times, this could be the job for you!
As a Merchant Services Migrations Design Manager within the Payments Migrations team, you will work within the Central Migrations Office (CMO). You will cooperate closely with other teams (Intake, Outreach & Execution), as well as a wide variety of partners across Product/Channel management, Implementation, Technical Implementation, Client Service, & Technology.
You will be responsible for producing a definition (the design) of a successful migration approach for all migration events that fall within the scope of the role, minimising impacts to clients and colleagues.
Want more jobs like this?
Get jobs in Plano, TX delivered to your inbox every week.
You will be expected to understand the detailed needs of all in-scope migrations, producing a Statement of Work which underpins successful completion within agreed time, cost & quality parameters.
Job responsibilities:
- Define & deliver a migration Charter and/or Statement of Work which fully articulates the optimum migration approach through partnership with a variety of stakeholders & subject matter experts
- Lead migration meetings/forums, including Steering Committees and Working Groups to ensure consistent stakeholder understanding of migrations versus the demands of the business
- Participate in and support wider CMO initiatives for continuous improvement
- Serve as the escalation point of contact for stakeholders for all migrations in your span of control
- Acquire & leverage expert knowledge of the firm's Merchant services infrastructure, products & services
- Remain up-to-date with Merchant Services strategies, and product/solution roadmap in order to inform Migration approach(es)
Required qualifications, capabilities, and skills:
- 5+ years of Merchant Services infrastructure/channel/product or solution experience
- Excellent verbal and written communication skills to both clients and internal partners
- Project Management skills
- Excellent analytical skills and attention to detail
- Effective issue resolution and escalation skills; must be able to recognize issues and their severity; escalate to appropriate individuals/functions and manage to resolution
- Excellent time management and prioritization skills in a high pressure, competing-priority work environment
Preferred qualifications, capabilities, and skills:
- Experience in operational Merchant Services areas (implementation, setup, support)
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.