Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area?
Commercial Banking services several lines of businesses within JPMorgan Chase, including Business Banking, Middle Market Banking, Wealth Management and Equipment Finance. The group consists of approximately 2,000 employees and is responsible for over $500 billion in loans outstanding.
Job Responsibilities
- Handle inbound calls from internal clients
- Provide high quality, professional service with emphasis on one call resolution.
- Analyze and interpret transactions, statements, and loan documents in order to provide resolution to our clients.
- Maintain a high level of knowledge of our products, services and be able to clearly and accurately explain all aspects of them.
- Ability to work in fast paced constantly evolving environment.
- Ability to multitask with varies duties and ensure timely delivery of task
- Provide Client Service Support on payment and draw request, processing information and instructions received via email with clear and concise responses
- Thoroughly research accounts, documentation and complete servicing forms needed to fulfill client requests; including completing and following up cases or tickets to obtain in-depth information and research required from appropriate downstream departments
- Demonstrate exemplary team working skills by maintaining a professional, positive and supportive attitude.
- Assist the team lead / manager in resolving complex process queries, escalations, client complaints and operational challenges
- Strong understanding of US banking & regulatory requirements around data security and data protection. Drive for client focus with a sense of urgency and service excellence
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Required qualifications, skills and capabilities
- 5+ years Contact Center or Loan Servicing experience
- Strong written and verbal skills. Strong time management and prioritization skills. Strong analytical and problem solving skills
- Proficient in Microsoft Office suite
- Ability to work independently and as part of a team. Ability to use multiple applications, browsers, and instant messenger simultaneously
- Self-driven, eager to learn. Controls and innovation mindset
- Ability to adapt to changes when transitioning or given a new task / work. Ability to handle and analyze KPIs and other team metrics
- Ability to create / re-create excel and other type of reporting for self, teams and stakeholder
Shift Schedule: Ability to work flexibly between 9:00 PM to 9:00 AM Manila Time and adaptive to business need
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.