Now is your opportunity to take charge as a leader of highly skilled infrastructure teams at one of the world's largest and most influential companies.
As a Manager of Infrastructure Engineering at JPMorgan Chase within the Consumer and community banking technology team, you supervise team members while applying depth of knowledge within your specialization. Exercise independent judgement within defined parameters to solve problems and meet broad objectives.
Job responsibilities
- Manages technical areas within infrastructure engineering, collaborates with others across different technical areas, and anticipates the needs of multiple disciplines within the function
- Manages and implements corporate and divisional operational plans and provides broad direction to teams, team leads, and supervisors
- Manages key senior stakeholders and ensures teams deliver in accordance with compliance standards, risk and security, service level agreements, and business requirements
- Develops and executes the function's objectives with accountability for outcomes
- Handles staffing, budget, and relevant profit and loss
- Mentors and coaches junior engineers and technologists
- Champions the firm's culture of diversity, equity, inclusion, respect for team members and prioritizes diverse representation
- Ensure a clear portfolio of projects and key change activities is maintained for supported entities. Ensure client's awareness of projects and ensure technology partners are supported in their effective implementation.
- Act as a point of escalation and advocate for client when facing with Infrastructure related issues.
- Boost client awareness of NPL products offering, roadmaps, organizational structure & operational scorecard. Ensure client feedback/service requests are collected regularly.
- Supports a Product / Engineering team team while consulting on and delivering complex technical products, projects, or applications
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Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 5+ years applied experience.
- Experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise
- Excited and passionate to manage infrastructure estate for 20 billion external connectivity requests a day and Strong edge security expertise.
- Highly experienced in Management, IT Service Management, Project Management, Business Architecture and Process re-engineering.
- Experience managing cross-functional teams of infrastructure engineers
- Experience hiring, developing, and recognizing talent
- Extensive knowledge of hardware aligned to infrastructure engineering
- Exposure to managing and developing budgets
- Experience leading infrastructure engineering projects and team members
- Deep knowledge of one or more areas of infrastructure engineering such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, or system performance assessments
Preferred qualifications, capabilities, and skills
- Expert in business partner connectivity and perimeter edge connectivity.
- Solid financial management with a proven track record in the management of multi-million-dollar budgets.
- Working knowledge of Amazon AWS (Amazon Web Services) VPC and related experience (EC2, Transit Gateway, NAT (Network Address Translation) Gateway etc.
- Understanding of cloud, virtualization, APIs (Application Programming Interface), and modern software languages
- Understanding or have experience with Agile and Lean philosophies, including experience with JIRA and Confluence
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.