Document & Business Solutions (DBS) is the company's primary office-based services provider for the firm, globally, operating across APAC, EMEA, LATAM, and NAMR in more than 50 cities. DBS is responsible for providing vital products and services, including but not limited to, creative & design, document creation/print/copy, mail distribution, messenger, courier, and fulfillment scanning and archiving. Additionally, DBS manages a suite of products, including, SmartPrint (floor printers), mail digitization and DBS's online service platform.
As a Document & Business Solutions Operations Specialist I, you will be expected to serve in a production capacity. Additionally, you may be required to work in any of the production locations/environments to meet the needs of the customer/company in delivering our products and services while meeting established SLAs, quality, and productivity standards. Some of the functions include but are not limited to:
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Job Responsibilities:
- Manage mailroom counter operations
- Sort and distribute mail, packages and other correspondence for employees and departments.
- Operate mailroom equipment.
- Scanning of incoming mail and distribution through Digimail application.
- Process outgoing shipments.
- Collaborate with courier companies and postal agency as needed
- Perform administrative tasks including reporting as required.
- Familiarity with mailroom equipment and process will be of added advantage.
- Experience in Inventory management
- Identify non-compliant activities, resolve discrepancies and escalate as appropriate.
- Other duties as assigned.
Required qualifications, capabilities, and skills:
- Good customer service skills, attentiveness, able to interact positively and pleasantly.
- Ability to follow directions, show initiative, work and perform duties under minimal supervision, and follow through on tasks.
- Able to work productively in a fast-paced team environment.
- Basic understanding of risk and control for the activities responsible.
- Intermediate understanding and use of Microsoft Office products; (Excel, Word, Power Point, and Outlook; including email & calendar).
- Must be comfortable with and have a solid understanding of basic business technology.
- Good oral and written communication skills.
- An intermediate understanding of the English language, in verbal format and written format, is required.
- High school diploma or equivalent required.
- Strong verbal communication skills in Korean to support clients from Korea
Preferred qualifications, capabilities, and skills:
- Bank operations and administrative work experience is preferred
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.