We are seeking a dynamic and experienced Travel Designer to join our elite team! The ideal candidate will have a passion for luxury travel and a keen understanding of the needs and expectations of ultra-high net worth clientele.
As a Luxury Travel Designer within FROSCH, you will be responsible for crafting tailor-made travel experiences that exceed our members' expectations and ensure unforgettable journeys. These experiences will include booking air (private and commercial), accommodations (hotels, resorts, private residences and villas), private yachts, luxury cruises, transportation, meet and greet services, private tours, dining, entertainment (concerts, Broadway shows, etc.) as well as assisting with staffing (private chefs, babysitters and beauty related specialists).
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Private Client Services (PCS) is an exclusive membership-based division within FROSCH specializing in curating bespoke luxury travel experiences and concierge services for ultra-high net worth individuals (UHNWI) and families worldwide. Our clients include corporate executives, professional athletes, dignitaries, and other high profile elite individuals. With a focus on building relationships with our members through personalized service and attention to detail, we provide exclusive access to the most luxurious destinations, accommodations, and experiences across the globe. PCS prides itself on our commitment to delivering Luxury Travel Designer round-the-clock dedicated assistance to our members, managed exclusively by our exceptional team.
Job Responsibilities
- Conduct comprehensive consultations with members to understand their travel preferences, interests, and expectations; design bespoke travel itineraries and experiences tailored to each client's preferences, including flights, ground transportation, accommodations, dining, activities, and special requests.
- Demonstrate the capacity to effectively collaborate within a team-oriented atmosphere.
- Be prepared to serve as the primary point of contact for a select group of members, proactively engaging with them to cultivate strong, personalized relationships.
- Take on the responsibility of handling invoices and managing all financial elements of the trips, aiming for both transparency and efficiency in budgeting.
- Possess a thorough understanding of the lifestyles, expectations, and preferences of UHNWI, tailoring services to meet their sophisticated needs.
- Stay informed about luxury travel trends, destinations, and properties worldwide.
- Provide expert recommendations and insider knowledge to clients through substantial research, ensuring they have access to the most exclusive experiences and accommodations.
- Provide white-glove service and support to clients throughout their travel journey, including pre-trip assistance, on-site concierge services, and post-travel follow-up.
- Anticipate and address any issues or concerns that may arise during travel, ensuring seamless and stress-free experiences.
- Leverage established partner relationships and vendor agreements to secure optimal availability, rates, and additional perks, ensuring unparalleled access and top-tier service levels for our clients.
- Demonstrate clear and professional communication skills when interacting with clients and vendors, excelling in phone and email etiquette and delivering exceptional customer service. This includes the capability to concentrate and deliver polished, client-ready documents autonomously, without the need for constant supervision.
Required qualifications, capabilities, and skills
- Minimum of 10 years of experience in luxury travel planning or related field, with a proven track record of serving high net worth clientele.
- Proficiency in MS Office Suite and other CRM technology (Monday.com), with the ability to adapt as needed.
- Possess extensive worldwide travel experience, enabling a deep, personal understanding of diverse cultures, destinations, and customs to deliver bespoke, culturally rich travel experiences that align with the unique lifestyles and preferences of our esteemed members.
- Strong communication, interpersonal, and relationship-building skills.
- Efficiently manage tasks, adhere to deadlines, and make informed decisions, maintaining clear communication even in high-pressure situations.
- Compiling and consolidating multiple pieces of information and creating a coherent and accurate client travel itinerary, utilizing the templates provided.
- Detail-oriented with the ability to multitask and prioritize in a fast-paced environment.
- Monitor an extremely busy email inbox, differentiate urgent requests, and respond, action or file messages as necessary. This includes filing and maintaining correspondence and other documentation in the appropriate client trip files.
- Assist in accurately keeping track of an extremely busy client travel calendar, to ensure timely booking and confirmations of arrangements.
- A readiness to be accessible to our clients beyond regular office hours.
Preferred qualifications, capabilities, and skills
- Proficiency in a Global Distribution System (GDS) such as Sabre strongly preferred.
- FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
FROSCH is Chase's best-in-class travel business, delivering exceptional customer service, industry-leading expertise, and meaningful travel experiences to our clients. For more than 45 years, FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce. Now, as a part of the Chase family, FROSCH is expanding its network to deliver global travel management and luxury travel planning to even more people - all in service of Chase's core mission to help customers make the most of their money.
For both our employees and businesses, we are driving success in a diverse culture with a commitment to creating an environment where everyone belongs. Positions within FROSCH provide numerous opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement. We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture. New team members will be part of an exciting transformation as we build competitive strategies, leverage new and innovative technologies, and create industry-leading teams.