Position Overview
In the spirit of genuine hospitality and following the firm's purpose - "Make Dreams Possible for everyone, everywhere, everyday", our Lobby Reception focuses on supporting clients, visitors, and employees. We are the first step in our clients' visit and our employees' day at work, ensuring everyone's day starts positively and ends feeling fulfilled. With a focus on leaving a lasting impression, providing exceptional service, and collaborating with partner teams, we ensure all client needs are met with utmost attention to detail.
As a Lobby Receptionist within the CAO Amenity Services team, you will report directly to the Lobby Reception Manager and will be working alongside a team of fellow Lobby Receptionists and Lobby Reception Specialists. Your day-to-day work will occur on-site in our client-facing Lobby Reception space.
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Job responsibilities
- Perform all duties of a Lobby Receptionist, including welcoming, registering, checking-in, and assisting clients and visitors as they arrive for meetings and events within JPMorganChase's office space.
- Provide assistance to employees as needed by offering temporary access or badges if building access is required, answering questions, and providing information.
- Follow all building and security procedures to ensure a healthy, safe, and secure experience for all. Act proactively by saying something if you see something, and escalate all issues to appropriate teams.
- Exceed Lobby Reception standards by going above and beyond to provide first-class service.
- Familiarize yourself with meetings, events, and VIP visits taking place in the building each day via our event and visitor management systems.
- Collaborate with partner teams such as Global Security, Real Estate, and Technology to create an excellent in-office experience.
- Execute miscellaneous tasks and projects related to improving the team's service standards.
- Be flexible to work early mornings or late evenings as needed.
Required qualifications, capabilities, and skills
- Minimum of 2 years of recent experience in high-end reception, concierge, or hospitality services.
- Demonstrate excellent interpersonal and communication skills with an outgoing personality.
- Ability to work in a fast-paced environment, efficient problem-solver, and experience managing multiple personalities while maintaining a professional and focused demeanor.
- Demonstrate proficiency in Microsoft Office.
- Ability to stand / walk in access of hours at a time.
- Ability to work at different locations throughout the campus.
Preferred qualifications, capabilities, and skills
- Have familiarity with event, room, or visitor management systems a plus.
- Be bi-lingual, particularly Spanish-speaking a plus.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.