Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area?
As a Loan Servicing Specialist IV in the Equipment Finance team, you will be responsible for various customer service relationship management and operational control activities for the EF portfolio. This role serves as the primary point of service contact for each customer within EF's portfolio, working independently but escalating more complex issues as necessary to resolve customer requests in a timely manner.
Job Responsibilities:
- Serves as the primary point of service contact for the EF portfolio by responding to client inquiries and resolves issues with appropriate tools
- Performs account research/analysis and processes post-funding account maintenance including financial and non-financial maintenance on the Leasing system.
- Processes audit confirmation requests and provide liaison support with Bank property/sales tax personnel
- Tracks and monitors pledged collateral and insurance certificates
- Processes manual client invoices and applies non standard client payments (e.g. payments not processed by Lock Box)
- Performs outbound customer collection calls and supports custodial tasks related the management of recovery accounts (e.g. by working closely with counsel, Special Credits and EF departments)
- Completes various portfolio activity reports
- Participate in EF process improvement projects
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Required qualifications, skills and capabilities
- Bachelor's degree or 3+ years experience in an operations and/or accounting department setting (equipment finance company or bank)
- Excellent verbal and written communication skills
- Excellent organizational, time management skills and ability to self prioritize work assignments
- Professional phone and email etiquette
- Exceptional attention to detail
- Customer advocate, strong customer focus, high level of professionalism
- Ability to deal with difficult situations
- Desire to work in high paced environment and ability to manage multiple tasks
- Excellent decision making and problem solving skills
- Strong PC skills/Microsoft software tools
Preferred qualifications, skills and capabilities
- Preference for customer service and commercial documentation background
Shift: Night
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.