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Job Summary:
As a Loan Servicing Specialist in the Commercial Banking team, you will handle inbound calls from internal clients, providing professional service with a focus on one-call resolution. You will analyze transactions and documents to resolve client inquiries and maintain a thorough understanding of our products and services.
Job Responsibilities:
- Handle inbound calls from internal clients.
- Provide high-quality, professional service with emphasis on one-call resolution.
- Analyze and interpret transactions, statements, and loan documents.
- Maintain a high level of knowledge of our products and services.
- Work in a fast-paced, constantly evolving environment.
- Multitask with various duties and ensure timely delivery of tasks.
- Provide client service support on payment and draw requests.
- Research accounts and complete servicing forms to fulfill client requests.
- Demonstrate exemplary teamwork skills with a positive attitude.
- Assist team lead/manager in resolving complex queries and client complaints.
- Understand US banking and regulatory requirements around data security.
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Required Qualifications, Capabilities, and Skills:
- Minimum of 5 years of contact center or loan servicing experience.
- Strong written and verbal communication skills.
- Proficient in Microsoft Office suite.
- Ability to work independently and as part of a team.
- Strong time management and prioritization skills.
- Self-driven and eager to learn.
- Strong analytical and problem-solving skills.
- Ability to use multiple applications and tools simultaneously.
- Controls and innovation mindset.
- Ability to adapt to changes and new tasks.
- Ability to handle and analyze KPIs and team metrics.
Preferred Qualifications, Capabilities, and Skills:
- Experience in creating and managing Excel reports.
- Familiarity with data security and protection regulations.
- Experience in handling escalations and client complaints.
- Ability to work flexibly between 8:00 AM to 7:00 PM Central Time.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.