Job Description:
As a Client Service Analyst, you will primarily provide operational support and maintain direct contact with borrowers, property managers, business partners, and help research and solve issues for our Commercial Term Lending clients. Your role involves communicating through Zoom, email, and phone to build strong relationships and provide a level of service that JPMorgan Chase customers have come to expect.
Job Responsibilities:
- Handle incoming calls and emails from both internal and external clients.
- Provide high quality, professional service with emphasis on one call resolution.
- Provide clear and concise responses to clients via e-mail.
- Analyze and interpret transactions, statements, and loan documents in order to provide inquiry resolution to our clients.
- Maintain a high level of knowledge of our products, loan types, and services and be able to clearly and accurately explain all aspects of them.
- Ability to work in fast paced constantly evolving environment.
- Accept and process payments by phone.
- Thoroughly research accounts, documentation and complete servicing forms needed to fulfill client requests.
- Demonstrate exemplary team working skills by maintaining a professional, positive and supportive attitude.
- Perform additional duties as assigned by Manager or Team Lead
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Required qualifications, capabilities, and skills:
- Excellent customer service skills with a clear and positive telephone manner
- Ability to work from 10:30 am - 7:00 pm
- High School Diploma or equivalent required
- Minimum of 3 years of contact center or client service experience
- Loan servicing experience a plus
- Must have strong written and verbal skills. Proficient in Microsoft Office suite
- Ability to work independently and as part of a team
- Effective listening and analytical skills
- Good time management skills. Self-driven, eager to learn
- Strong problem solving and troubleshooting skills.
- Ability to use multiple applications, browsers, and instant messenger simultaneously.
Preferred qualifications, capabilities, and skills:
- Loan servicing experience a plus
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.