The ideal candidate will apply their technical expertise and problem-solving skills to projects of moderate scope, driving workstreams and projects involving infrastructure engineering technologies. This role requires a deep understanding of SIP deployments, call routing, and network automation, as well as a commitment to fostering a culture of diversity, equity, inclusion, and respect.
Key Responsibilities:
- Apply technical expertise and problem-solving methodologies to projects of moderate scope, ensuring successful outcomes and alignment with organizational goals.
- Drive workstreams or projects involving one or more infrastructure engineering technologies, with a focus on voice and video platforms.
- Collaborate with other platforms to architect and implement changes required to resolve issues and modernize technology processes.
- Execute creative solutions for the design, development, and technical troubleshooting of problems of moderate complexity.
- Consider upstream and downstream data and systems or technical implications, advising on mitigation actions to ensure seamless integration and performance.
- Contribute to a team culture of diversity, equity, inclusion, and respect, fostering a positive and collaborative work environment.
- Lead and support a small team of Infrastructure Engineers to successfully deliver essential capabilities.
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Technical Requirements:
- Expert experience with large SIP deployments and call routing utilizing SBCs, preferably Ribbon SBC and PSX.
- Expert experience in SIP troubleshooting using Wireshark and other VoIP analyzer tools.
- Expert experience with ISDN and IP/SIP trunking with telco providers.
- Intermediate experience with TLS/MTLS/SRTP system integrations.
- Intermediate experience with SIPREC call recording.
- Beginner experience with Cisco and Genesys voice platforms.
- Beginner experience with deploying communication systems into cloud technologies, preferably AWS.
- Experience working with Agile methodologies such as Kanban and Scrum.
- Experience in network automation and scripting languages such as Python.
Qualifications:
- Bachelor's degree in Telecommunications, Computer Science, Information Technology, or a related field and 5+ years applied experience with infrastructure design, engineering and implementation experience within a large enterprise environment.
- Strong analytical and problem-solving skills with the ability to troubleshoot complex voice and video network issues.
- Excellent communication and interpersonal skills to collaborate effectively with technical and non-technical stakeholders.
- Ability to work independently and as part of a team, managing multiple priorities and projects simultaneously.
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.