The J.P. Morgan Walth Management Business Readiness Team is part of the JPM Wealth Management Service and Administration organization. The team oversees and manages the pace of change that is delivered to clients, advisors, the service center, and operations; utilizing a transparent and controlled framework. Change Management supports across a wide range of initiatives including new products, policy and process changes, technology rollout, regulatory and other business changes. The team works cross-functionally with all groups across Wealth Management and other lines of business. The team is highly visible, and we are seeking top performers who can engage quickly and deliver meaningful impact in a fast-paced environment.
As a Senior Associate Change Partner within our dynamic team, you will be responsible for steering change initiatives through a well-defined change management process, collaborating closely with project leads and other significant partners. Your role will involve analyzing and evaluating change requests with the objective of gaining a comprehensive understanding of the business, field, and client impact/risks. Additionally, you will ensure the presence of adequate process, systems, training, communication, and field support to effectively implement, measure, and maintain the change. You will also review changes to confirm they have received the necessary approvals and meet governance/advisory requirements.
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Job responsibilities:
- Lead your assigned changes through weekly change requirements, assessing impact and risk, and identifying and engaging relevant partners / SMEs
- Proactively identify potential roadblocks / obstacles and escalate issues as needed
- Coach change originators and partners on best change practices as they develop / implement delivery plans
- Build deep trust-based relationships with key stakeholders; ensure originators and partners are satisfied throughout the engagement
- Build an inclusive culture amongst the team
- Maintain a positive attitude and act as team player in supporting team activities and initiatives
Required qualifications, capabilities, and skills
- Minimum of 3 years of consulting, project management or business management experience ideally with exposure to field / large project rollouts and accountability for complex components / tasks
- Must be a self-starter with strong critical thinking, analytical skills, and disciplined execution mindset
- Strong interpersonal skills and ability to interact, influence, and collaborate effectively with all levels of organization
- Ability to prioritize, multi-task and manage multiple activities with tight deadlines
- Self-motivated, driven, positive, team-player with unwavering personal integrity
- Adaptable to change in a fast-paced environment
- Strong communication skills, resourcefulness and independence to manage a variety of assignments concurrently
- Works well independently and as part of a team
- Experience supporting large organizational and technology transformations
Preferred qualifications, capabilities, and skills
- Previous experience with change management programs highly desirable
- Knowledge of the Wealth Management and Retail Banking business models, organization structure preferred
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.