As a Business Analyst within the JPMorgan Private Client team, you will lead strategic decision-making and enhance client services by leveraging your analytical and problem-solving skills. You will support 2 key business priorities: owning the creation of business processes and key performance metrics to monitor control effectiveness and will be enhancing the service delivery model for our Client Experience Specialist team through reporting and analysis. You will support the Private Client agenda, establish strong relationships with workstream leads and subject matter experts, and act as the project voice by producing reports and facilitating meetings.
Your role involves influencing business leaders with excellent communication skills, identifying gaps, determining root causes of control breaks, and conducting ongoing analysis of Key Risk Indicators (KRI) and Key Performance Indicators (KPI). You will also develop ad-hoc reports to support business programs and strategies, playing a pivotal role in driving transformative process improvements and strategic innovations that propel the organization forward.
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Job Responsibilities
- Own the creation of business processes and controls to maintain compliance by partnering with stakeholders within the Business, Legal, Risk, Controls, and Compliance
- Partner with Data & Analytics team in building reporting requirements for KPIs to track performance and support strategic decision
- Analysis and create executive level presentation using PitchPro+
- Manage smaller projects supporting the JPMorgan Private Client agenda and the implementation of processes and controls
- Establish strong working relationships with workstream leads, business stakeholders, peers, and subject matter experts
- Operate as the voice of the project, producing or contributing to various reporting needs, and facilitating meetings at the business, operational, and project levels
- Influence business leaders and stakeholders in a meaningful and actionable manner with excellent written and verbal communication skills.
- Partner with stakeholders to identify gaps and determine the root cause of control breaks.
- Create and perform ongoing analysis of KRI/KPI and develop ad-hoc reports as requested to support business-related programs and strategies.
Required qualifications, capabilities, and skills
- 4 + years of project management and process design experience within the Consumer/Business Deposit, Home Lending, or Wealth businesses
- Proficiency in Microsoft Excel, including the ability to use intermediate functions such as VLOOKUP, pivot tables, and data visualization tools
- Highly organized and detail-oriented with a structured/analytical approach to problem-solving and the ability to help drive decisions
- Excellent written and verbal communication skills with the ability to work with senior management and create executive-level presentations; strong proficiency in MS Suite of products is a must
- Team player with the ability to build strong cross-business relationships
- Ability to work autonomously to drive change, demonstrating flexibility and adaptability to shifting priorities; effectively manages competing priorities to achieve optimal results in a fast-paced, results-driven environment
Preferred qualifications, capabilities, and skills
- Bachelors degree preferred
- Proficient knowledge of control and risk management concepts and experience working within Control framework and platforms (CORE, ELA, Obligation mapping)
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.