Join us in revolutionizing client service delivery through digital innovation and strategic leadership. Be a part of our transformative journey as we set new standards in operational excellence and talent development.
Job Summary:
As the Head of IPB (International Private Banking) Client Service Center of Excellence (CoE), you will lead the Client Service function across India and The Philippines, championing a digital-first approach. You will collaborate closely with global senior leadership and diverse stakeholders to ensure that the Service practice aligns seamlessly with IPB's strategic priorities. Your responsibilities will include the day-to-day management, training, coaching, and career development of service teams, fostering a culture of continuous talent upgrading across a team of approximately 80 full-time employees.
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Job Responsibilities:
- Lead transformation initiatives to optimize processes and digital tools.
- Build and maintain strong regional stakeholder relationships.
- Identify and mitigate operational risks, ensuring compliance.
- Manage performance of a team supporting Europe, Middle East, Africa, Asia-Pacific, and Latin America.
- Integrate technologies like OCR, AI, and digital payment support.
- Develop metrics to measure service quality and efficiency.
- Address risks in processes and technology gaps.
- Drive innovation in Manila/India centers.
- Collaborate with stakeholders for necessary enhancements.
- Cultivate a high-functioning, innovative team meeting SLAs.
Required Qualifications, Capabilities, and Skills:
- Minimum of 10 years in financial services, with 5 years in a senior leadership role.
- Strong leadership and management skills.
- Proven track record in driving digital transformation initiatives.
- Excellent judgment, decision-making, and communication skills.
- Strong interpersonal skills for stakeholder management.
- Ability to adapt to and lead in a rapidly changing environment.
- Strong project management skills.
Preferred Qualifications, Capabilities, and Skills:
- Creative and innovative mindset.
- Solid comprehension of financial regulations and their strategic impact.
- Experience with LLM/AI/ML aspects.
- Ability to challenge the status quo and generate strategic solutions.
Optional: Additional Information:
- Opportunity to work with a diverse and dynamic team.
- Be at the forefront of digital innovation in client services.
- Contribute to the strategic growth and success of IPB.
- Engage in continuous learning and professional development opportunities.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.