Joining the Information & Systems Transformation (ISTX) team accelerates career growth through high-visibility, impactful projects and a collaborative environment focused on learning and mentorship. As internal consultants, ISTX drives key business transformations to advance Chase Consumer & Community Banking (CCB) towards operational excellence. The team's mission is to enhance processes and systems, improve customer experience, boost employee engagement, reduce risks, achieve financial benefits, and foster continuous improvement.
As a Vice President in ISTX, you will lead high-priority, cross-business projects targeting highly complex ecosystems that require deeper technology and data domain expertise, collaboration with senior executives and cross-functional partners.
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Job Responsibilities:
- Develop strategic recommendations for Chase, serving as an objective thought partner to the C-suite and other senior leaders.
- Collaborate with teams across LOBs and functional areas (e.g., product, technology, operations, data science, finance).
- Scope, structure, and lead teams in project execution to identify issues and actionable opportunities, design solutions, and quantify potential impact to the business.
- Develop and convey CEO-level deliverables to stakeholders with compelling narratives to influence action on key business decisions and major change initiatives.
- Develop junior team members both formally and informally.
- Perform competitor analysis and industry research, analyze, and understand system architectures & process flows. and ensure quality and timeliness of deliverables.
- Champion innovation and modernization with development platforms and AI/ML solutions including cloud migrations and cost optimization initiatives.
Required Qualifications, Capabilities, and Skills:
- 6+ Years of experience in management/strategy consulting, Startups (FinTechs), product, or similar roles including at least 1+ years of experience leading teams.
- Demonstrated expertise and working knowledge of SDLC, systems, and data concepts.
- Ability to structure and scope complex problems and apply a range of tools to develop solutions. Developed solutions and ability to apply scientific problem-solving methods e.g., issue trees.
- Strong communication, presentation, and influencing skills - ability to collaborate and build relationships with colleagues at all levels and achieve goals without direct control over resources.
- A high level of personal initiative, setting and achieving challenging goals, and demonstrating entrepreneurial leadership with ability to travel as needed (10 - 30% on average; will vary by engagement).
- Intellectual curiosity and ability to develop subject matter expertise in new subjects quickly in an open, collaborative, team-oriented operating style.
- Proven track record in implementing DevOps and Continuous Delivery (CD) practices, platform modernization, and cloud migration, including AWS.
Preferred Qualifications, Capabilities, and Skills:
- MBA or equivalent certification from an accredited institution.
- Preferred experience with strategically implementing AI/ML solutions, data wrangling and business intelligence tools i.e., Alteryx, Tableau.
- Certifications in AWS Solutions Architecture and Cloud Practitioner.
- Experience in IoT-based systems and e-commerce platform development.
Schedule: Monday thru Friday working in the office
- This role does not offer visa sponsorship.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.