If you want to be at the forefront of ensuring client service continuity through challenging migrations, then this could be the role for you!
As an Implementation Manager on the Central Migrations team, you will be responsible for the identification, analysis, planning & management of all System, Product and Channel migrations that directly impact our clients in the North America & Latin America (LATAM) regions.
You will need to acquire expert knowledge of the firm and the many transaction banking products, services & channels it offers, and apply that knowledge to ensure best in class migration approaches whilst maintaining excellent client experience.
You will be expected to understand the detailed needs of all migrations impacting the region and manage them to successful completion within agreed time, resourcing, cost & quality parameters.
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At the forefront of ensuring consistently high levels of client experience and continuity of service through challenging times, this critical role is within the Central Migrations Office (CMO). You will need to build & manage strong relationships with the regional/Global teams across Implementation, Technical Implementation, Client Service, Product/Channel Management & Technology to deliver client-impacting migrations involving (but not limited to) Payments, Merchant Services, Trade Finance & Liquidity.
Job responsibilities:
- Work closely with CMO colleagues & a wide range of key stakeholders to help identify, steer & triage the design of migrations impacting the region (or as part of a global initiative incorporating the region)
- Produce key migration artefacts that document the migration Design, risks & key outcomes for senior stakeholders and CMO management
- Lead local/regional migration meetings and forums, including Steering Committees and Working Groups to ensure product and technical migrations are understood in accordance with migration imperatives & the direction and demands of the local business
- Ensure all migrations meet appropriate governance and/or regulator criteria as set out by both the CMO & other appropriate stakeholders
- Act as the regional escalation point of contact for all stakeholders for client impacting elements of in-scope migrations
- Acquire expert knowledge of the firm's various treasury services payment/collection processing environments (including back offices and reporting engines) and apply that knowledge to all regional migrations
- Remain up-to-date with market & industry initiatives and the launch or change to the bank's digital products
Required qualifications, capabilities, and skills:
- 5 years of cash management and treasury services experience, especially in Corporate channels such as Online/Web solutions, Host-to-Host, API, & SWIFT (MT/MX, Fileact, SCorE)
- Excellent verbal and written communication skills to both clients and internal partners
- Excellent working knowledge of all payments/collections products relevant to the region
- Excellent analytical skills and attention to detail
- Effective issue resolution and escalation skills; must be able to recognise issues and their severity; escalate to appropriate individuals/functions and manage to resolution
- Excellent time management and prioritisation skills in a high pressure, competing-priority work environment
Preferred qualifications, capabilities, and skills:
- Knowledge of local North America & LATAM transaction banking practice(s)
- Knowledge of the firm's various treasury services payment processing environments (including back offices and reporting engines)
- Language skills relevant to LATAM
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.