The payments implementation team is seeking for a Implementations Manager - Associate to join the Brazil team, based in São Paulo.
Implementations team is in charge of managing projects to setup new products and services for corporates as existing clients in J.P.Morgan Brazil. Such projects can either be as simple as a single account setup with its respective contracts or as complex as a full automation of a corporate treasury processes.
Job Responsibilities:
- Conduct scoping meeting(s) with client to ensure product and technical requirements are understood and satisfied in accordance with the client's business and technical needs, as well as, the firm's capabilities
- Attend and sometimes lead recurring project status meetings via conference call
- Prepare Statement of Work outlining product implementation options and timeline
- Use tracking tools and systems consistently and accurately to document current status, issues, and risks for all active projects
- Establish test environments, validate file formats, execute file testing, coordinate back office testing, track test results, and assist client with issue resolution
- Serve as an effective point of escalation on behalf of client;
- Support client during production migration and production verification; ensure all components are successfully migrated and provide timely status updates to the client and project team
- Prepare Product Handover information and conduct warm handoff to Client Service when project is completed
- Attend meetings and training as required to continue development and product knowledge
- Provide support to team colleagues when requested; be seen as a subject matter expert for products supported
- Attend and demonstrate knowledge and value on pre-implementation calls with clients, Project Managers and Sales.
- Identify and communicate process gaps and improvements opportunities; express willingness to own improvement initiatives; recognized by partners as a process expert with ability to drive improvements
- Adhere to all JPMorgan Chase department policy and procedures
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Required qualifications, capabilities and skills:
- Strong client servicing skills; client-facing experience required
- Experience using mainframe applications strongly desired
- SWIFT FIN knowledge strongly desired
- ISO20022 XML knowledge strongly desired
- Excellent verbal and written communication skills to both clients and internal partners
- Basic Project Management skills required
- Ability to manage high work queue levels and effectively prioritize is required
- Cash management and treasury services experience required
- Excellent analytical skills and attention to detail required
- Effective issue resolution and escalation skills; must be able to recognize issues and their severity; escalate to appropriate individuals/functions and own those that are appropriate
- Ability to mobilize internal resources to resolve issues
- Excellent time management and prioritization skills in a high pressure, competing-priority work environment
- Proficient in various desktop and internet-based applications
- Able to work in a collaborative team environment and partner with colleagues
- Willingness to learn and adaptable to change
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.