The goal of the Human Resources (HR) function at JPMorgan Chase is to deliver personalized and frictionless customer experiences for also work for our businesses, across the moments that matter (from Hire to Retire). Be a part of this experience!
As an HR Change Management, Associate within the HR Change Management team, you will play a pivotal role in delivering these experiences by helping customers prepare for and adopt changes while managing their everyday HR activities effectively and efficiently. You will work in close partnership with HR Product, HR Communications, HR Education and other readiness teams to understand customers' existing experiences, know the business problems and desired outcomes and use your expertise to help shape the future of the Product(s). While also conducting change impact assessments, build change strategies and socialize plans with key senior leaders - all while tracking key metrics feedback and success.
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Job responsibilities
- Be accountable for one or more products and/or a Portfolio; know your product(s) end to end and be an expert in the customer experience: know the pain points, business problems and desired outcomes, be well-versed in the data/metrics and continually review feedback
- Be in lock step with your aligned Product Manager(s); actively understand and provide input into prioritization of the product roadmap and scope of technology enhancements, process improvements, or other change initiatives within aligned products
- Take responsibility for delivering all elements of change and readiness work for Products and/or Portfolio - from impact assessments and stakeholder mapping to development and execution of plans - managing the team to ensure activities are completed effectively and efficiently, working with readiness partners and socializing with key senior leaders and other stakeholders along the way
- Provide content and messaging direction to other HR partner teams (e.g., Communications, Learning, Knowledge Management) and validate through testing
- Share knowledge across our community to help mitigate cross-impacts, risks and gaps
- Partner with the Product team to course-correct and/or reinforce changes based on adoption metrics and end user feedback
Required qualifications, capabilities and skills
- 7+ years of experience supporting and leading change management and communication efforts, providing consulting or strategy expertise on cross-business and/or global initiatives; able to lead teams and through influencing
- Able to work globally and locally, with experience navigating regulatory environments and regional/local nuances
- Partner-oriented and data driven, able to ask questions, work on multiple tasks in parallel and connect dots - delivering fresh ideas and flawless execution
- Able to synthesize information clearly and concisely, tailoring communications and resources to effectively meet the needs of customers and stakeholders
- Drive action, progress, and results as well as collective unity and team spirit; always considers diverse perspectives to get the best outcome
- Execute diligently and efficiently even under tight time constraints; consistently overcome obstacles to completion, raising issues as needed along the way
- High proficiency in Excel, Word, Jira and PowerPoint
Preferred qualifications, capabilities and skills
- Tableau, Figma, MS Project & Visio
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.