Join a team that plays a pivotal role in shaping the future of global Human Resources (HR) at JPMorgan Chase. Our Corporate HR division is at the forefront of designing and implementing innovative initiatives that drive our firm's success. We are committed to fostering a diverse and inclusive workplace, and our HR professionals are among the most talented in the industry.
As a HR Quality Controls Associate in the Quality Assurance team, you will be an integral part of our team, ensuring excellence across various HR functions for our 265,000+ employees worldwide. This role offers a unique opportunity to contribute to our global HR strategy and make a tangible impact on our corporate culture.
Job Responsibilities
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- Conduct high-volume quality monitoring and control reviews with precision, ensuring consistency and efficiency to meet monthly targets
- Identify and communicate error trends, providing coaching and support to staff to uphold quality standards
- Perform comprehensive end-to-end quality reviews, documenting results and identifying process improvements
- Drive systemic changes to achieve global standards and service excellence.
- Serve as the point of contact for Quality Monitoring processes, including reporting and administrative tasks
- Collaborate with stakeholders to resolve exceptions and communicate best practices that enhance quality
- Review the issue validation work performed by the team to assess that action plans were closed appropriately; the enhanced controls are sustainable and address the risk identified
- Identify, escalate, monitor and measure control evaluation results in accordance with firmwide control programs, processes and all reporting requirements
Required qualifications, capabilities, and skills
- 2+ years of experience in quality assurance or related areas
- Intermediate skills in MS Office Suite and experience with SharePoint and quality/auditing tools
- Ability to work independently while embracing a collaborative team approach
- Strong organizational skills with the ability to make sound decisions based on outlined processes or procedures and a commitment to continuous improvement
- Proactive problem-solver and detail oriented with the ability to make sound decisions based on established processes
- Strong interpersonal and communication skills, capable of engaging and influencing staff at all levels
- Proven ability to manage time effectively and prioritize tasks in a fast-paced environment
- Follow strict guidelines to ensure consistency in investigation and documentation of the reviewed assigned work
- Proactive mindset when troubleshooting problems, recommending solutions, and considering root cause to prevent future occurrences
- Ability to follow-up on issues and ensure timely resolution
Preferred qualifications, capabilities, and skills
- Bachelor's degree preferred
- Experience using Quality/ CORE (Control and Operational Risk Evaluation)/ Auditing tools
- Employee Relations/HR experience
- Experience in quality assurance, monitoring, or controls within HR or related fields
- Relevant experience with demonstrated ability to execute responsibilities in a highly regulated and process driven atmosphere
- Ability to adjust schedule as needed to support our clients around the globe to meet business needs and achieve overall goals
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.