As a leader of managers and/or other exempt level employees, you will be accountable for achieving key service metrics, including meeting or exceeding productivity goals, ensuring strong customer satisfaction, supporting ongoing improvement initiatives, while maintaining adherence to risk and controls guidelines. You'll demonstrate exceptional leadership skills by creating an environment where your employees are valued for their diversity, recognized for their contributions and supported with coaching to optimize their performance. In addition, you will work with each leader to coach and develop them and their team for future opportunities.

Job responsibilities

• Leads and oversees team performance, setting an example, and coaching for consistent results
• Utilizes performance tools to monitor, guide, and develop staff through recognizing strong performers and managing underperformance
• Sets strategy on how to ensure team's adherence to operating policies, procedures, legal, and compliance regulations
• Makes informed business decisions to enhance the performance of the department using independent judgement, skill set, experience, and subject matter expertise, in combination with documented policies and procedures, relationships with critical partners, and increased authority levels
• Leads business initiatives through open communication with all staff levels and departments and produces executive and external reports
• Identifies and owns end-to-end process improvement opportunities which may include recommending solutions, supporting training development, managing process/policy changes, and partnering with change management leadership team
• Independently leads one or more key functions that delivers service to a key or broad customer base and/or a sensitive process area within HR Service

Required qualifications, capabilities, and skills

• 5+ years of experience in HR service or Product roles or equivalent experience
• 4+ years of experience leading teams
• 2+ years of experience of both strategic and tactical planning for one or more business processes and/or location-based responsibilities
• Demonstrated advanced verbal, written communication, and interpersonal skills with a customer obsessed mindset with proven ability to present to senior stakeholders
• Demonstrated ability to give feedback, coach others, and follow outlined Performance Coaching process to improve performance
• Proven ability to multi-task in a fast-paced environment and meet deadlines
• Demonstrated ability to work under pressure and handle high volumes during peak season

Preferred qualifications, capabilities, and skills

• Experience and proficiency with Microsoft Office suite and/or HR Systems
• Benefits or Healthcare experience
• Contact Center management experience

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.