Join our team as an Onboarding Specialist in Human Resources, where you'll play a pivotal role in shaping the new hire experience. You'll be part of a dynamic team dedicated to operational excellence and superior service, ensuring a seamless transition for new employees.
As an Onboarding Specialist within Human Resources, you will be at the forefront of delivering a best-in-class, simplified, and digitized new hire experience. Your role will involve adhering to established processes and guidelines to support all potential new hires, ensuring a positive and seamless experience with every interaction.
Job Responsibilities:
- Engage with employees at various levels to address a range of topics and issues, ensuring attention to detail and empathy
- Communicate with customers through an inbound call center to resolve complex inquiries.
- Respond to customer inquiries via an online portal
- Process HR-related transactions and activities in line with company policies and guidelines
- Provide an exceptional customer experience, meeting service level, quality, and productivity metrics
- Resolve new hire inquiries accurately and effectively
- Follow all established processes, policies, company guidelines, and regulations
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Required Qualifications, Capabilities, and Skills:
- Strong verbal and written communication skills
- Customer-obsessed mindset
- Ability to multitask in a fast-paced environment and meet deadlines
- Ability to work under pressure and handle high volumes
- Demonstrate active listening, probing, and reading comprehension skills
- Possess strong analytical skills
- Strong interpersonal skills
- Strong attention to detail, high level of accuracy, and problem-solving skills
- Ability to research issues and recommend solutions
- Comfortable with and able to quickly adapt to change
- Ability to work in a team environment and collaborate with others
Preferred Qualifications, Capabilities, and Skills:
- 1+ year of customer service experience
- Proficiency with Microsoft Office suite and HR systems
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.