Join JPMorgan Chase to revolutionize the employee experience. We're seeking a Senior Change Management Lead to enhance our digital channels and drive impactful change. Partner with global teams to prepare and adopt major changes, ensuring seamless employee journeys.
As a HR Change Management Lead, you will partner with teams across the firm who are building and improving these experiences to help the firm prepare and adopt big changes while navigating everyday workforce activities. We are looking for a senior Change Management Lead to align to the Employee Experience (EX) function to help us successfully navigate the integration and improvement of our digital channels.
Job responsibilities
• Lead change and readiness for specific products or portfolios; become an expert in customer experience, understanding problems, opportunities, desired outcomes, data/metrics, servicing models, and feedback.
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• Collaborate closely with Product Managers on prioritizing the product roadmap and scope of technology enhancements, improvements, and other change initiatives.
• Oversee all elements of change and readiness work, managing the team to ensure activities are completed effectively and efficiently, while engaging key senior leaders and stakeholders.
• Share knowledge across teams to mitigate cross-impacts, risks, and gaps, ensuring a cohesive approach to change management.
Required qualifications, capabilities and skills
• 7+ years in change management, consulting, or strategy roles, with experience leading cross-business or global initiatives and influencing teams.
• Data-driven and partner-oriented, capable of asking the right questions, multitasking, and connecting dots to deliver innovative ideas and flawless execution.
• Strong ability to synthesize information clearly and concisely, tailoring communications and resources to effectively meet the needs of customers and stakeholders.
• Results-driven, fostering team unity, and adept at overcoming obstacles under tight deadlines, always considering diverse perspectives for the best outcomes.
• Proficient in Excel, Word, Jira, and PowerPoint; familiarity with Tableau, Figma, MS Project, and Visio is a plus.
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.