Join the Collateral Valuations Group that ensures all residential valuation products are compliant, have high quality, and are obtained on time to meet customers deadlines. If you are detail-oriented, have great oral and written communication skills and can work in a fast-paced environment, this Vendor Analyst II position is for you.
As a Valuation Vendor Analyst II you will be the Delivery Manager responsible for organizing and managing all vendor management functions for one or more of JPMCs Appraisal Management Companies. The Vendor Analyst II Serves as escalated contact for supplier and internal stakeholder concerns.
Job Responsibilities:
- Proactively identify improvements to processes, procedures, and service to partners and customers
- Partner with and effectively utilize internal Line of Business partners and resources (Operations, Legal, Compliance, Risk & Controls, Technology, Finance, Sourcing) with respect to supplier initiatives such as onboarding, contract negotiation, and disengagement
- Build relationships with internal stakeholders, partners, and third parties and influence change across all groups
- Communicate findings and issues, and proposed solutions to impacted Line of Business partners and customers
- Act as subject matter expert for third-party provided services. Oversee vendor activities and bridge the relationship between Chase and the Third Party when necessary
- Manage incident/escalation with internal partners and third parties
- Understand and monitor supplier engagements/contract terms and manage supplier relationships which includes Invoice Reconciliation and Payment, Vendor Expense Tracking, Performance Monitoring and SLA management, budget forecasting and monitoring
- Monitor vendor relationships in order to mitigate potential risks before they occur and de-escalation of issues
- Prepare and present performance reports to Senior Management
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Required Qualifications, Capabilities, and Skills:
- Minimum of 4+ years of Home Lending and Vendor Management experience
- Strong interpersonal and communication skills (verbal and written) needed to work cross-functionally
- Conflict resolution and coaching skills - must be able to deliver difficult messages related to vendor performance.
- Flexible and organized with the ability to effectively manage to changing and competing demands
- Excellent prioritization, planning, and time management skills
- Detail oriented, with ability to complete reporting & analytics accurately, timely, and in a presentable manner
- Microsoft Office skills; strong working knowledge and proficiency with Microsoft Excel and PowerPoint are required
- Strong analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions
- Self-motivated, going beyond immediate responsibilities, with ability to work independently as well as be a team player
- Project, process and change management experience dealing with cross-functional teams is required
Preferred Qualifications, Capabilities, and Skills:
- Management or Relationship Management experience within Home Lending
- Set, assess, and monitor third parties for business resiliency and disaster recovery to support Chase services
- Familiar with internal systems (MPX, Compass, 4Site, Ariba)
- Understanding of budgeting, financial analysis and cost management, including ability to understand and manage to financial aspects of vendor relationships
- Understanding of technical aspects of the products and services being delivered
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.