The Communications Team at Chase is seeking a strategic communications professional to serve as Head of Internal Communications for Chase Home Lending.
As a Head of Internal Communications on the Home Lending communications team, you will report to the Chief Communications Officer for Home Lending and Auto for Chase, and partner with senior executives, partners and peers across JPMorgan Chase. You will primarily focus on internal audiences but ensure all efforts are consistent across external communications messaging and tactics.
Job Responsibilities:
- Serve as strategic counsel to senior Chase executives in support of overall communications strategy and employee engagement.
- Design and implement comprehensive internal communication strategies aligned with Chase Home Lending's business objectives.
- Oversee a team of talented communicators, inspire performance excellence and foster a collaborative and inclusive team culture.
- Manage internal communications messages for senior leadership leveraging all channels such as emails, company intranet, newsletters, videos, and town hall presentations.
- Translate complex business, market and technology messages and capture them in the executive's unique voice.
- Ensure consistent messaging across all internal platforms and alignment with external communications messages and tactics.
- Track the effectiveness of internal communication campaigns and adjust strategies based on data.
- Uphold a strong commitment to doing the right thing for our customers and employees.
- Maintain a passion for protecting and enhancing the reputation of our firm.
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Required qualifications, capabilities and skills:
- 10+ years of experience in internal communications with a proven ability to develop and execute internal communication strategies in a corporate setting.
- BA/BS degree in Communications, Marketing, Journalism or related degree.
- Experience in financial services and the mortgage industry
- Strong people management experience.
- Superb written and verbal communications skills.
- A solid command of Power Point and developing visual story-telling presentations.
- Strong interpersonal, networking and presentation skills.
- Versatility in executing various writing styles and voices, including journalistic and executive writing.
- Speed, flexibility and adaptability and ability to work under pressure in a fast-paced environment.
- Outstanding judgment, problem-solving ability and resourcefulness.
- Ethics of the highest caliber
Preferred qualifications, capabilities and skills:
- Prior experience with JPMorgan Chase (Home Lending) is a plus
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.