The Client Services function ensures J.P. Morgan Chase offers the highest standard of Client Services to all its clients.
As a Head of Client Services, Payments, Hong Kong - Vice President within J.P. Morgan Chase, you will be the Local point of contact for escalation, ensuring all client services related tasks are completed promptly with a high degree of quality and efficiency. Clients' needs and expectations are formally discussed and analyzed to maintain the agreed quality standards.
Job responsibilities
- Lead the Service team across Client segments including Corporate, Financial Institutions and Non Bank Financial Institutions (NBFI)
- Review the Service Model on an ongoing basis and implement be-spoke solutions basis the evolving landscape of client needs
- Manage a few clients in their individual capacity and deepen/develop client relationship
- Review and work towards Key Performance Indicators (KPI) set for the team and take corrective action where required
- Manage team activities and identify ways to improve team efficiency along with understanding clients' business and help identify solutions, efficiencies, cross sell opportunities, product penetration
- Participate in various meetings at local and regional level representing Client Services, and share key takeaway with the team
- Drive local and regional initiatives by partnering with multiple teams / countries
Want more jobs like this?
Get jobs in Hong Kong delivered to your inbox every week.
Required qualifications, capabilities, and skills
- Minimum 12+ years of banking experience with 5 years of managerial responsibility
- Good understanding of FX regulations, local clearing systems, and country cultural nuances
- Ability to work with multiple internal stakeholders; Sales, Operations, Compliance, Product and Technology, and engage regional team as and when needed
- Attention to detail and accuracy, adaptability, flexibility and partnership
- Ability to promote changes and motivate team on an ongoing basis and groom future leadership
- Review existing controls and develop control mindset within the team
- Able to communicate in fluent English, Cantonese and Mandarin
Preferred qualifications, capabilities, and skills
- A thorough understanding of Payments Products, Solutions and Tools
- Demonstrates the ability to multitask and prioritize effectively to meet deadlines
- Demonstrates cultural sensitivity and awareness, good team player with passion to drive initiatives and lead from front
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.