Advance your professional journey and guide a dynamic team. As a Global Workforce Screening Analyst within our HR team, you will manage daily tasks related to background checks for both prospective and current employees. Your responsibilities will include ensuring adherence to U.S. and regional laws as well as our company policies. You will be tasked with analyzing background reports and other public documents to ascertain work eligibility and access. This role offers a chance to further your professional development and lead a vibrant team.
Job responsibilities
- Review and analyze new hire and employee background screenings in adherence with the Global Workforce Screening Regulations and Policy.
- Communicate with internal employees, external candidates, recruiters, and other stakeholders regarding statuses via inbound/outbound calls and emails.
- Analyze submitted documentation to determine whether it meets eligibility requirements.
- Utilize critical thinking skills to research and review multiple sources of information to confirm accuracy within the decision-making process.
- Implement exceptional interpersonal skills, both written and verbal to provide efficient customer service when resolving employee screening data related issues.
- Manage large volume of data handling with integrity and high-quality follow through while maintaining compliance standards.
- Skillfully work in a fast-paced environment and adhere to strict daily deadlines including being able to effectively manage through peak volume periods.
- Successfully complete comprehensive training program on all Global Workforce Screening required work streams.
- Provide additional support within department, as necessary.
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Preferred qualifications, capabilities and skills
- Minimum of 2 years relevant work experience.
- Demonstration of learning agility for various systems and processes.
- Highly disciplined, an initiative-taker with the ability to execute on assignments independently.
- Ability to investigate, ask probing questions, and collect various information to make sound decisions.
- Willingness to embrace and implement changes when needed.
- Robust analytical skills.
- Experience with handling highly confidential data in a sensitive and secure manner.
- Adequate customer service skills to manage and resolve employee data related issues.
Preferred qualifications:
- Proficient Microsoft Office Skills - specifically able to filter and sort in Excel (pivot tables a plus).
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.