Business Description
Chase Merchant Services is the global payment processing business for JPMorgan Chase & Co. Merchant Services is the world's leading merchant acquirer supporting over 650,000 merchant outlets processing $1.56 trillion per year. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm's new digital wallet that makes mobile transactions simple, safe and rewarding. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.
Position Summary
The successful candidate will perform boarding and maintenance requests based on our Standard Operating Procedures (SOP) in our CRM Systems to ensure service levels are consistently met. Be accountable for ensuring accurate boarding events by performing several layers of quality control ensuring that the appropriate controls to mitigate risk has been met. It is preferred that this candidate have some knowledge and/or experience in the industry to understand our complex customer structure and processing needs. This candidate must be able to meet that maximum service levels, quality, business solutions and interact with our internal customers in a professional manner at all times.
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Principal Duties and Responsibilities
- Provide automated mass maintenance support and definition.
- Maintains knowledge of procedures, policies and products. Identifies and resolves more sensitive and complex Merchant issues.
- Adhere to policies and procedures for quality control of the client's Boarding/Maintenance efforts
- Assists management in the development and training of staff.
- Provides on-going, unsolicited recommendations/feedback to management on methods to improve service delivery and issues impacting our service delivery.
- Maintains knowledge of procedures, policies and new products/services.
- Assist our Implementation Managers on specific actions during a large conversion or complex customer boarding event.
- Provide on-going, unsolicited recommendations/feedback to management on methods to improve service.
- Completes special projects and performs other duties as requested or directed
- Lead and achieve goals via influence over non-direct resource assignments
- Proven high level of personal initiative, setting and achieving challenging goals, and demonstrating ability to work in unstructured environment
- Excellent and efficient skills using MS Excel, PowerPoint tools, Customer Relationship Management tools, PeopleSoft and general system navigation
- Proven ability to work well under pressure with minimal supervision
- Ability to balance needs of clients with associated risks and interests of the firm
- Ability to manage multiple and competing priorities in pursuit of business objectives
- Demonstrated ability to anticipate clients' issues, own problems on clients' behalf, and follow through with commitments
Qualifications
- Bachelor's Degree, or equivalent experience, with a minimum 1 year in financial services or financial services consulting; merchant acquiring industry knowledge preferred
- Strong interpersonal skills with excellent verbal and written communication skills
- Excellent end-to-end problem solving skills
- Demonstrated ability to resolve conflicts and positively influence and lead others.
- Strong time management, project management, change management and organizational skills
- Ability to interact productivity with colleagues at all levels
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.