Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
As a Product Delivery Manager within the Fusion Product team, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. you will serve as a crucial point of contact for both clients and internal teams, comprehending their business necessities and technical prerequisites. Your role will involve ensuring a smooth client experience by striking a balance between support, service, and relationship management. Adaptability, innovation, and a dedication to continuous learning are essential in this role to facilitate Fusion's growth.
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Job responsibilities
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Provide exceptional support and guidance to clients through various channels (in-person, video conference, email, phone) ensuring they are fully equipped to utilize Fusion capabilities
- Act as a subject matter expert on Fusion, keeping abreast of latest product developments while providing insights and sharing best practice to clients and internal teams
- Design and implement efficient processes, including the creation of runbooks, to streamline client interactions and identify opportunities for process automation
- Develop and nurture strong relationships with clients and internal teams to gain a deep understanding of their business objectives and success criteria
- Partner with Fusion stakeholders during the implementation process of Fusion solutions, ensuring timely delivery and alignment with client expectations
- Collaborate with internal teams to identify key stakeholders, set project goals, and ensure accountability throughout the implementation lifecycle
- Understand the data/technology landscape across Financial Institutions and data management trends and challenges.
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- Proficiency in Python, SQL and familiarity with other database technologies
- Proven track record of successfully managing client relationships and delivering solutions in a SaaS, Data, or Technology environment
- Exceptional communication and interpersonal skills, with a strong emphasis on client satisfaction and relationship building
- Proven ability to work collaboratively within cross-functional teams and independently when necessary
- Strong problem-solving skills, with the ability to identify issues and determine when escalation is required
- Experience in providing training and support to clients, enhancing their understanding and utilization of cloud-based data management platforms
- Comprehensive understanding of enterprise solutions, including cloud technologies, data management, and APIs
Preferred qualifications, capabilities, and skills
- Proficient knowledge of the product development life cycle, design, and data analytics
- Possession of advanced certifications in data science, cloud computing, or software engineering, such as AWS Certified Solutions Architect, Google Professional Data Engineer, Certified Data Scientist, or Project Management Professional (PMP)
- Possess knowledge of AI and machine learning methodologies, along with proficiency in AI tools and techniques, to enhance client solutions and drive innovation.
- Understanding of financial market data and fund services, including familiarity with major data vendors, to effectively address client needs and deliver tailored solutions using comprehensive data sources and analytics specific to the financial and fund services sectors
- Proven ability to integrate industry-specific insights into client solutions, enhancing the value and relevance of the Fusion platform for financial and fund services clients
- Strong analytical skills to interpret complex data sets and provide actionable insights that align with client objectives in the financial industry
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.