Investment Middle Office Departmental Outline: JPMorgan Chase's Investment Middle Office (IMOS) acts as the Middle Office for our clients across a range of products, including but not limited to Listed Securities, Cash, ETDs, OTCs, Repos, Bank Loans and CFDs.IMOS deals with all stages of the lifecycle for each product from broker matching, management of the client's custodial network, lifecycle events including corporate events, ensuring timely settlement of trades and cash, management of claims and overdrafts, client / regulatory reporting and input into the production of our Investment Book of Record delivery (IBOR).The IBOR team, specifically, provides a single, accurate investment portfolio upon which to base investment activities around and is the basis for multiple, dynamic views of positions for front-office functions. IBOR is not simply a data repository supporting the investment function though, it is a processing engine capable of reflecting essentially every type of business event affecting the investment portfolio and is capable of processing these changes as they occur, no matter what their source.Ultimately, it is the key responsibility of the IBOR team to provide premier service delivery and ensure the accurate and timely delivery of the IBOR and client reports to our end clients. Additionally, the IBOR service delivery team liaises with our clients, and or any associated financial organisations as required, to ensure any issues are resolved to the client's satisfaction.

• Play a lead role within the Global/Regional IBOR team and act as the client facing point of escalation
• Participate, represent and implement on the continued IMOS global strategy as required.
• Ownership and/or oversight of the various components of the daily operational activities essential to the construction and delivery of client reporting (IBOR)
• Be a communication source for escalation of issues, service updates, and progress updates for the Client or across internal partners.
• Seek opportunities and take ownership of initiatives to improve service levels and improved efficiency for J.P. Morgan and the Client
• Ensure team adheres to maintaining robust standard operating policies (SOPs), procedures and guidelines to meet corporate risk and control standards and principles. Ensure team has read , understood & certified the SOPs at agreed periodic intervals.
• Ownership and/or active participation of key projects or tasks to ensure the continued IMOS global strategy is maintained as required.
• Build solid and interactive internal relationships with our global operations partners, client service and other products, including Front Office, Performance & Risk, and Compliance teams
• Work with management to achieve 100% timeliness and accuracy and seamless integration in a 'follow the sun' model
• Ability to communicate effectively across multiple levels of the organization
• Ability to work cross functionally with technology, service, product and other operations teams to manage the entire IBOR service delivery
• Oversight and ownership, where necessary, of Reconciliations and transaction lifecycle management.
• Maintain a team culture of being always Audit Ready by driving hygiene of the process for Internal & External Audits.
• Proactive participation in planning & execution of onboarding of New tasks & funds including UAT testing.

• Demonstrated experience in Managing teams across process, risk and control within Investment Operations (preferably, but not necessarily, Middle Office), including managing change.
• Excellent client facing skills & communication style, comfortable dealing with key clients.
• Extensive understanding of OTC instruments / Exchange Traded Derivatives / Fixed Income Securities / Equity products and other financial instruments
• Attested track record of successfully working to deadlines, with accountability and responsibility for independent workload
• Experience of Investment Operations (Trades, Cash and Reconciliations)
• Experience of Reconciliations and transaction lifecycle management
• Experience in workflow and vendor management for end client reporting
• Excellent problem solving skills to identify, understand and address operational and technical issues
• Strong communication skills, both written and verbal, including the ability to develop relationships across the various stakeholders including senior business executives
• Ability to be flexible, follow and meet tight deadlines, organize and prioritize work and meet the clients expectations
• Self-starter with ability to learn quickly