Investment Middle Office Departmental Outline:
JPMorgan Chase's Investment Middle Office (IMOS) acts as the Middle Office for our clients across a range of products, including but not limited to Listed Securities, Cash, ETDs, OTCs, Repos, Bank Loans and CFDs
IMOS deals with all stages of the lifecycle for each product from broker matching, management of the client's custodial network, lifecycle events including corporate events, ensuring timely settlement of trades and cash, management of claims and overdrafts, client / regulatory reporting and input into the production of our Investment Book of Record delivery (IBOR).
The IBOR team, specifically, provides a single, accurate investment portfolio upon which to base investment activities around and is the basis for multiple, dynamic views of positions for front-office functions. IBOR is not simply a data repository supporting the investment function though, it is a processing engine capable of reflecting essentially every type of business event affecting the investment portfolio and is capable of processing these changes as they occur, no matter what their source.
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Ultimately, it is the key responsibility of the IBOR team to provide premier service delivery and ensure the accurate and timely delivery of the IBOR and client reports to our end clients. Additionally, the IBOR service delivery team liaises with our clients, and or any associated financial organizations as required, to ensure any issues are resolved to the client's satisfaction.
Role & Responsibilities:
The role focuses specifically on Investment Middle Office Services (IMOS)
- Managing Teams within the Global/Regional team and act as the client facing point of escalation.
- Participate, represent and implement on the continued IMOS global strategy as required.
- Ownership and/or oversight of the various components of the daily operational activities essential to the construction.
- Manager responsible for leading a team of individual contributors to execute one or more operational processes within IMOS by setting short-term priorities, directing workflows, and monitoring daily performance against established metrics.
- Track & escalate issues, service updates, and progress updates for the Client or across internal stakeholders to senior management of the team.
- Seek opportunities to improve service levels and improved efficiency for J.P. Morgan and the Client.
- Maintain robust standard operating policies (SOPs), procedures and guidelines to meet corporate risk and control standards and principles. Ensure SOPs updated to incorporate change in process.
- Proactive participation in providing subject matter expertise based on in depth understanding of the process to help senior management with efficiency projects aimed at creating efficiencies in the team.
- Build solid and interactive internal relationships with our global operations partners, client service and other products, including Front Office, Performance & Risk, and Compliance teams
- Work with management to achieve 100% timeliness and accuracy and seamless integration in a 'follow the sun' model
- Ability to communicate effectively across multiple levels of the organization
- Ability to work cross functionally with technology, service, product and other operations teams to manage the entire service delivery
- Oversight and ownership, where necessary, of Reconciliations and transaction lifecycle management.
- Maintain a team culture of being always Audit Ready by maintaining hygiene of the process for Internal& External Audits.
- Proactive participation in planning & execution of onboarding of New tasks & funds including UAT testing.
To be successful, you will need:
- Demonstrated experience in managing teams across process, risk and control within Investment Operations (preferably, but not necessarily, Middle Office), including managing change.
- Excellent client facing skills & communication style, comfortable dealing with key clients
- Extensive understanding of Financial Reporting services / OTC instruments / Exchange Traded Derivatives / Fixed Income Securities / Equity products and other financial instruments
- Attested track record of successfully working to deadlines, with accountability and responsibility for independent workload
- Experience of Investment Operations (Trades, Cash and Reconciliations)
- Experience of Reconciliations and transaction lifecycle management
- Experience in workflow and vendor management for end client reporting
- Excellent problem solving skills to identify, understand and address operational and technical issues
- Strong communication skills, both written and verbal, including the ability to develop relationships across the various stakeholders including senior business executives
- Ability to be flexible, follow and meet tight deadlines, organize and prioritize work and meet the clients expectations
- Self-starter with ability to learn quickly
J.P. Morgan is an equal opportunity employer and is committed to providing a working environment that embraces and values diversity and inclusion.
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.