Join our team and be a primary contact for our clients while delivering impeccable service.
As a Service Travel Advisor III in [Insert LOB and/or Sub LOB], you will be the first point of contact for our clients' travel needs, ensuring a seamless and satisfactory travel experience. Book travel, swiftly resolve issues, and liaise with vendors to meet client expectations. Apply your broad knowledge of travel management protocols and use your analytical thinking skills to break down complex travel requirements into manageable tasks. Leverage your developing proficiency in travel management technology tools to optimize the travel process. Your ability to build professional relationships with clients, coupled with your attention to detail and commitment to quality, will be crucial in delivering extraordinary service and exceeding client expectations.
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Job responsibilities
- Fulfill travel booking requests, ensuring all details align with client preferences and company travel policies, using your experience with travel management technology tools
- Address and resolve complex travel-related issues promptly, applying your understanding of client needs and your ability to select the most appropriate solution in a time-sensitive manner
- Maintain professional relationships with clients, using your developing skills in external client/customer relationship management to anticipate their needs and exceed their expectations
- Coordinate with vendors to ensure all travel arrangements meet client requirements, demonstrating your attention to detail and commitment to service delivery
- Continuously update your knowledge of current industry practices and regulations, as well as product definitions and operating procedures, to ensure the highest level of service
Required qualifications, capabilities, and skills
- Experience using travel management technology tools, particularly to handle both transportation and accommodation reservations
- Demonstrated ability to manage external client/customer relationships, with experience in identifying and anticipating client needs to propel outcomes
- Experience in resolving travel-related issues, with a focus on selecting the most appropriate solution quickly and efficiently
- Proven analytical thinker, with the ability to break down complex travel requirements into manageable tasks
- Demonstrated attention to detail, with a commitment to surpassing quality and quantity expectations in service delivery
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.