Do you thrive in a culture that values innovation, creativity, and excellence? Do you enjoy reviewing and analyzing data? If so, this could be the role for you.
As a Fraud Specialist IV in Fraud Customer Protection Services, you will be responsible for building relationships and communicating with internal teams. You will also be responsible for reporting, analyzing data, and process improvement.
Job Responsibilities
- Build and maintain effective working relationships with internal team members, as well as with other teams within the firm
- Prepare client-specific reporting
- Prepare regulatory reporting, such as draft financial statements and regulatory reports
- Adapt to and execute changes to regulatory requirements
- Prioritize tasks and assignments to meet deadlines, and escalate concerns to direct manager
- Demonstrate familiarity and competence with departmental and team procedures and applicable systems
- Recommend adjustments and improvements to departmental and team procedures and applicable system enhancements
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Required Qualifications, Capabilities and Skills
- 1 year minimum experience in a Fraud role (Wires, Check Claims, Debit Card, Retail Claims, Deposit Review, Fraud Hotline)
- Strong analytical, prioritization, organizational, and time management skills
- Problem solving / issue resolution skills as well as customer service skills
- Team player with the ability to work productively within a group
- Excellent verbal and written communication skills
- Proficient using Microsoft Project, Word, Excel, and PowerPoint
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.