Join us and be part of a forward-thinking team that is committed to redefining the future of commercial banking fraud recovery. As a Fraud Recovery Senior Manager for Commercial Banking, you will play a pivotal role in leading and shaping the business by managing a team of dynamic Fraud Recovery Analysts and Associates. As a strategic leader, you will be responsible for driving transformative change through innovation, executing the firm's strategic initiatives, and enhancing the client fraud experience. In this capacity, you will engage frequently with internal teams across the bank and external clients, serving as the primary point of contact for complex client requests. Your role will encompass active participation in projects, addressing escalated requests, and implementing enhancements related to Commercial Banking systems, processes, and treasury products, both domestically and globally. You will report to the Vice President, Fraud Recovery Manager, as an integral part of the Commercial Fraud Prevention and Recoveries Team, ensuring alignment with the organization's goals and compliance with regulatory standards.
Want more jobs like this?
Get jobs in Manila, Philippines delivered to your inbox every week.
Job Responsibilities
- Be responsible for promoting performance by leading, fostering engagement, driving team performance and enhancing client experience
- Manage daily responsibilities include managing direct reports, coaching directs, call monitoring, upskilling, resolving client concerns/complaints and coordinate with internal contact point for complex escalations, and serve as SME for Fraud processes
- Investigate and process fraudulently negotiated items (including checks, cashier checks, and withdrawals), the processing of ACH and Wire transactions and the disposition of transactions with clients.
- Exhibit ownership of client's fraud experience and client satisfaction. Ownership of internal communication and status updates
- Support the development and maintenance of policies, procedures, and training materials
- Provide regular updates to senior leadership through business reviews and recurring KPI meetings
Required qualifications, skills and capabilities
- Displayed effective leadership. Capable of motivating, developing, supporting, and training
- Excellent communication skills both written and verbal
- Relevant experience in stakeholder management and client focus
- Knowledge on Wires, ACH, SWIFT & international payment conventions/practices.
- Demonstrated consistent professional presence with the ability to adapt to evolving needs and situations
- Ability to multi-task effectively and leverage internal resources. Excellent organizational skills and attention to detail.
- Strong client focus and ability to partner with various internal groups and client coverage.
- Flexibility to support adjustments to work schedule; Shifts between 8:00 AM - 8:30 PM ET.
- Must be "On Track" on all performance dimensions from most recent year-end or mid-year review
Preferred qualifications, capabilities and skills
- Experience in managing an operations team for 6+ years
- Experience and a strong working knowledge of various aspects of Fraud strategies
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.