You are a natural leader. You do what's right for customers and colleagues and you inspire others to do the same. Join our dynamic team and make a meaningful impact by leading your team to create great customer experiences that cultivate long-lasting relationships.
As a Fraud Manager II in Inventory Management, you will be responsible for the day-to-day operations and strategic planning for a Fraud operation team, including but not limited to, service levels and operational business objectives. You will support and develop a team of 6-8 Fraud Team Leads, along with 100 specialists, through regular coaching and feedback sessions, while assisting with the coordination of internal operation activities.
Job Responsibilities:
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- Lead a team of 6-8 Fraud Supervisors, providing coaching, counseling, and career development
- Manage team performance, leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards
- Assist in oversight of day-to-day coordination of internal operation activities, including inventory management, customer service, management reporting, data production, and loss prevention
- Develop strategic site plans focused on loss mitigation, compliance with regulatory requirements, enhancing customer service and employee experience, and driving goal achievement
- Handle exception items, resolves complex issues, and assists with line of business projects
- Ensure assigned area is adequately staffed and all personnel are appropriately trained and developed
- Interact and develop strong, collaborative partnerships with a variety of internal periphery departments, such as Risk Management, Controls Support, Queue Strategy, IT, etc.
Required Qualifications, Capabilities, and Skills:
- Minimum of five years leadership/management experience
- Working knowledge of audit, risk, and operational management concepts with the ability to understand and interpret the impact of policy and procedural changes.
- Experience working within a large department or group within an Operations function, with a focus on relationship management
- Knowledge of professional discipline and applicable knowledge to influence decisions as well as influence internal and external business partners
- Leadership skills including but not limited to Delegation, Conflict Resolution, and Prioritization of diverse work loads
- Proven/Demonstratable ability to interpret and analyze data
- Advanced proficiency with computer functions including Windows Operating Systems and Microsoft Office tools
- All Applicants are required to be located in the following states: Plano, TX
Preferred Qualifications, Capabilities and Skills:
- Bachelor's Degree
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.