Become part of Global Fraud Prevention Utility (Cash Fraud Utility)!
As a Fraud Associate I, the primary responsibility of this position is to help manage the day-to-day business deliverables of the Global Fraud Prevention Utility (Cash Fraud Utility) function in the WHEM region. The person will report to a Fraud Manager of the Global Fraud Prevention Utility (Cash Fraud Utility). The role involves close coordination and working with other client operations teams/ sites to ensure business goals and objectives are met. The candidate will be responsible for understanding the key metrics and risk components within each LOB and managing the team to meet the financial goals and objectives put forth by these Line of Businesses (LOBs), while partnering globally with the regions where the business operations are located.
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Job Responsibilities:
- Foster information sharing so that continuity of data exists within the site and across the business and Develop an environment of continuous focus on quantifiable productivity and quality.
- Constant and regular review of processes and performance with focus on improving departmental competency / performance rating.
- Regular reviews of procedures assuring new processes are documented. Review complex and aging inquiries which require a higher level of technical expertise, the escalation of risk items and customer issues.
- Identify business knowledge gaps and ensure everyone has ownership of deliverables.
- Troubleshooting payment transactions to identify false/positives and decision on how to handle.
- Inbound Calls for Malware / Data Forensics, working closely with the Client and Client IT to mitigate the risk.
- Manage confirmed Fraud end-to-end inclusive of activities related to Global Security Investigations / OFAC Fraud Detection and Product Incident Reports.
- Immediate reaction and escalation of confirmed fraud payments and following procedures to secure the client profiles and escalating to relationship and management teams.
- Partner with the leadership team, other team members, and business partners to resolve client issues and to meet business goals. Partner with Production Management and Clearing teams to adjust or correct fraud monitoring criteria where needed. Work closely with Operations and Cyber teams to deliver actionable fraud controls.
- Participate in creating end of day reports and fraud monitoring activity reports, develops weekly summaries of findings/trends, accomplishments, and upcoming milestones.
- Provide assistance with quality control monitoring, process inspections/RAMP tests, audit requirements. Leadership oversight for Manila APAC/EMEA/WHEM GPCO team members during APAC/EMEA/WHEM hours.
Required qualifications, skills, and capabilities:
- Working/Expert Knowledge of SWIFTS & international payment conventions & practices is a must.
- Strong Interpersonal skills to be able to communicate internally & externally and at all levels.
- Excellent written & oral communication skills in English.
- Time management and organizational skills
- Proven leadership and people management skills. Proven ability to build strong business relationships within the site and across the business.
- A proactive approach to problem solving, taking ownership of issues, and having the determination to follow through. Escalate issues as appropriate. Ability to use creative problem-solving techniques to solve business issues.
- An acute client focus.
- Strong PC, project management, and analytical skills. Knowledge of MS Access, Excel, PowerPoint, and Word.
- Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met.
- Able to demonstrate Customer/Stakeholder focus by handling varied levels/ complexities of client contacts and issues.
Preferred qualifications, skills, and capabilities:
- Experience and a strong working knowledge of various aspects of International Payment Processing Operations and/or Investigations/ of Fraud Investigations.
- Graduate with minimum 3 to 5 years of experience in Financial Operations. Processing/Investigations experience will be an advantage.
All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.
Internal Application Eligibility Requirements
TENURE:
- Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.
PERFORMANCE:
- Meets satisfactory performance standards as defined by the firm
You affirm that you meet the Internal Application Eligibility Requirements. This includes checking or declaring potential conflict of interest as stipulated in the Employment of Relatives and Employees in Personal Relationships Policy.
By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm's Human Resource (HR) Policies and Guidelines.
Consult your Manager for any specific guidelines for your line of business or if you're unsure about your eligibility for an internal application.
Make sure your profile is updated in the new me@jpmc > Hiring and discuss internal mobility plans with your Manager at the soonest time possible. Attaching your updated resume is encouraged.
In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.