You enjoy shaping the business, product innovation, driving value for customers - join our dynamic team and make a meaningful impact by delivering high-quality products and customer experience that resonate with clients.
As a Financial Product Senior Associate within Consumer Bank's Core Financial Products and Pricing team of JPMorgan Chase, you will have specific responsibility for our Mass Segments checking products, ancillary features and services, and customer experience. We are responsible for multiple Consumer checking products which account for over 40% of annual revenue. You will facilitate the execution of product enhancements, improve customer experience, and support the day-to-day operational management of our Core Deposit Products. This role provides an opportunity to make a significant impact on our business and customer experience.
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Job responsibilities
- Executes projects that support product development, as well as enhancements to customer experience
- Enhances how we manage our business through insights, ongoing monitoring, and
- Measures and improves customer experience and key journeys
- Demonstrates the ability to execute project initiatives in partnership with cross-LOB stakeholders, while providing clear and concise status updates to senior business partners
- Manages project timelines / deliverables, maintaining clear oversight and tracking of follow-ups, and should be diligent about escalating issues to management.
- Controls discipline and collaborates to make broad changes
Required qualifications, capabilities, and skills
- 3+ years in a similar role
- Ability to concisely summarize and articulate status updates to senior management
- Comfort acting with a sense of leadership / ownership for project-based work
- Willingness to drive initiatives independently, e.g. establish meeting cadence, identify working groups, assign tasks/ownership, host calls, communicate deadlines, follow up with partners on key deliverables, etc.
- Proficient using Powerpoint / PitchPro to tell stories and facilitate discussions
Preferred qualifications, capabilities, and skills
- Degree in marketing, product, finance; MBA
- Familiarity with product management lifecycle
- Experience in retail or small business product preferred
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.