Shape the future of user experience with strategic design initiatives that blend business needs and user insights.
As a Vice President Experience Design in Employee Experience (EX), Web Channels you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility.
You will play a pivotal role in our Web Channels team, contributing and inputting into several key areas including Search, Homepage, Navigation, and more. As a Product Designer, your visual design acumen, strategic mindset, and systems thinking will guide the quality of your solutions and elevate the quality of craft across the entire team.
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Job responsibilities
- Develop and execute design strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
- Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
- Coach and mentor other members of the team to help us collectively raise the maturity and standard of the Product Design craft in the web team whilst fostering a culture of diversity and inclusion
- Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
- Devise Product Design strategies that help us get from your long-term Design vision to what we might be able to deliver today whilst navigating complex tech stacks
- You will champion consistency and a masterful degree of UI/Visual Design craft across our web team ensuring the quality of theirs and your own delivery pushes our collective standards higher
- Leverage your understanding of both qualitative and quantative research methodologies to interpret insights effectively to influence your design work
- Present your work to Senior Leadership (Exec/C-Suite level) on a regular basis knowing how to tailor your narrative appropriately for different audiences whilst always keeping the user at the centre of your story and rationale
- Contribute, champion, and help create standards and patterns that will feature in our EXDS (Employee Experience Design System) using your wealth of experience and knowledge of leading industry standard design systems
- Support cross-team initiatives that help make our collective Design practice in EX better - such as improving our hiring process for new Designers, expanding our community presence, interviewing new team members, and more
Required qualifications, capabilities, and skills
- 10+ years of experience or equivalent expertise in an individual contributor role on a product design team
- Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
- Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
- Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
- A proven track record of creating exceptional, world-class digital experiences (through low and high-fidelity design work) that have helped drive success of your business forward and improve the overall maturity of the design practice around you
- Have a well-trained eye for great visual design execution. You care about getting things right - one pixel off is a big deal to you and the rest of the team
- Are well versed at working with neighbouring design disciplines such as content design, service design, and user research to help achieve the best outcomes
- You have led and/or contributed to the creation and maintenance of leading Design Systems
- You enjoy thinking through complex product challenges and care about solving the right problem. You can challenge your peers and senior leadership respectfully to ensure we're solving for the right user needs
- Are fantastic at communicating your thinking and design decisions - you're able to get people along on the journey with you
- You have mentored and contributed to up-skilling other designers around you
Preferred qualifications, capabilities, and skills
- Excellent agile planning skills; high accuracy in estimating tasks across teams
- Experience in a highly regulated environment is a plus
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.