Chase is looking for an innovative Executive Director, User Experience to lead our design team in India. You'll be part of the Design and Customer Experience (DCE) team, committed to creating top-notch experiences for Chase's Consumer and Community Bank. As an Executive Director, you'll promote change, influence product strategy, and advocate for user-centered outcomes. You'll also design employee-facing tools and lead efforts across Operations, including our Mumbai call centers. As a local manager, you'll be responsible for recruiting and maintaining high talent standards as we expand.
As an Executive Director, User Experience within the Design and Customer Experience team, you will play a crucial role in evolving our design practice, improving quality, and scaling our team. You will be responsible for building and empowering high-performing design, research, and content teams, and promoting user-centered outcomes. This role provides an opportunity to influence product and experience strategy at an executive level, and to contribute to the creation of exceptional experiences for Chase's Consumer and Community Bank.
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Job Responsibilities
- Collaborate with Product, Data and Engineering Executives to scope and plan work across the Operations quad
- Educate the larger community outside of design around our methodology and way we work inside the product model
- Use UX and product strategy to articulate a product vision, roadmap, and requirements, and organize the work of the teams
- Connect the work of the team to the specific business needs, the competitive landscape, and navigating JPMC to situate teams for success
- Work with other design leaders across India to build a unified strategy that supports opportunity for the entire team
- Support creation of new product and business strategy at the intersection of user needs and business goals
- Manage people for more senior Product Designers and Content Designers, including 1:1s, professional development, performance reviews, etc.
Required Qualifications, Capabilities and Skills
- Bachelor's Degree in relevant design or research discipline (e.g., Interaction Design, HCI, User Experience Design, Be.Sci, sociology) or equivalent work experience
- Experience leading parallel programs of work through full product development cycles in discovery, concepting, prototypes, specifications, and enablement
- Experience working with executives on crucial, fuzzy, ambiguous, 'Big Picture' strategic challenges that touch many teams
- Prior work involves leading design teams (with other Designers, UX Researchers, and Content Designers) and cross-functional collaboration with senior Product Managers and Engineering leads
- Strength in Interaction Design, Visual/UI Design, and Information Architecture; proficiency in adjacent skills such as User Research, UX Writing, Prototyping, and Service Design
- Comfortable with structuring and planning design work in cross-functional contexts
Preferred qualifications, capabilities and skills
- Excellent communication and presentation skills, including rationale and storytelling that persuades senior leaders
- Strong facilitation skills and experience employing a variety of methods and techniques; able to get senior executives to actively participate in collaboration sessions
- Advocate for Accessibility Guidelines and Inclusive Design practices
- Has driven new business thinking and strategy through their user-centered design work
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.