As an Executive Director of Consumer Sales Development & Transformation in Home Lending, you will lead the hiring strategy, onboarding, training and ongoing program development of new sales leaders. You will work with Sales Leadership, Recruiting, Learning and other key stakeholders to manage and develop a Home Lending Originator Development program, which will include testing, implementing, and scaling new sales support roles, and developing a holistic end-to-end strategy that reduces attrition, enhances training and readiness, introduces mentoring, builds culture, supports diverse hiring perspectives, and improves employee satisfaction.
Job Responsibilities
- Sales Transformation (Consumer Sales Model, Pilots, Governance)
- Manage Consumer Sales strategic roadmap, prioritization and communication plans to effectively test and deliver desired future state Sales behaviors
- Facilitate discussions with senior leaders to gain buy-in on strategy and roadmap, provide clarity on tactics and desired outcomes, and share updates on progress
- Act as a strategic function that influences outcomes across all Sales Strategy workstreams ensuring client-focused, scalable and feasible outcomes
- Bring forth technology needs and solutions that can drive new and desired experiences within the future model
- Ensure any new strategies are in line with desired sales model efforts and roadmaps
- Partner with Sales Leadership, Recruiting and Learning partners to develop behavioral expectations and corresponding sales training for future-state Home Lending Advisors
- Define and measure expected sales behaviors and skills to ensure best-in-class sales effectiveness
- Create and manage rigorous HLA training and readiness programs, including robust mentoring capabilities for new and potentially existing hires
- Develop sustainable and scalable hiring strategies and processes (candidate profiles, location strategy, recruiting tactics) and manage an ongoing pipeline of future HLAs
- Partner with Sales Leadership and Sales Support to ensure thoughtful and intentional change management for our sales teams
- Define program objectives, identify target candidate pools, and create a robust recruiting plan and approach
- Develop training program curriculum including desired mix of classroom and front-line experiences
- Establish formal mentorship program
- Sales Development (Onboarding, Development, Pipelining)
- Management of all aspects of the HLOD program, including day-to-day operations
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Required Qualifications, Capabilities and Skills
- Strong leadership and interpersonal skills to effectively interact with all levels of stakeholders and managers
- Proven ability leading business strategy, sales training and execution
- Must have strong business knowledge overall, a well as detailed knowledge of Sales Development/Transformation
- Excellent analytical, problem-solving, organizational, and project management abilities
- Responsible for developing business objectives and priorities aligned to the overall business
- Ability to thrive in a fast-paced, collaborative and cross-functional environment
- Excellent written and verbal communication skills
- Excellent judgment and independent decision-making ability
- Strong skills with MS Excel, PowerPoint and/or Pitch Pro
Preferred Qualifications, Capabilities, and Skills
- At least nine years of relevant business experience (or MBA/PhD and five years relevant business experience)
- Strategy/consulting background
- Experience in Home Lending
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.