This role provides an excellent opportunity to apply your critical thinking and problem-solving skills in a dynamic and challenging environment. As an ER Partner, primarily handling performance-related issues in the region, you will be a part of an experienced team of ER Professionals who conduct and facilitate complex, sensitive and time-critical ER Investigations. You will collaborate with HR colleagues and Business Managers to implement appropriate strategies, plans and interventions to develop and/or maintain a high performing work environment.
Job responsibilities:
- Provide guidance/advice on any ER related matters
- Document investigative paths, recommendations, and resolutions. Write investigative summaries in a clear, concise and legally defensible manner.
- Conduct climate assessments by leveraging on inclusive investigative skills to identify underlying issues.
- When appropriate, engage control partners including Global Security, Legal, Compliance, Risk & Controls, and other HR colleagues, to assist in resolving workplace concerns.
- Execute a robust risk and controls agenda.
- Provide ER Learning sessions and reporting to address emerging trends and issues.
- Perform other similar functions.
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Required qualifications capabilities and skills:
- Business & HR Acumen: Knowledgeable of HR practices, understanding of financial impact of HR decisions, knowledge of the financial services industry, and a global mindset to drive JPMorgan Chase & Co. business performance.
- Consulting & Advising: Consult and partner with stakeholders to accurately diagnose issues and provide advice and solutions that maximize business results.
- Problem Solving/Decision Making & Risk & Controls: Identify issues using critical thinking, data analytics and judgment to make fact-based decisions and recommendations. Demonstrate and promote expected risk/controls behaviors by holding self and others accountable to operate within established procedures/parameters and to proactively prevent and/or address risk and control issues.
- Change/Project Management: Identify the need for and serve as a facilitator of change and innovation by using influence, an operational mindset and effective project management skills to promote engagement and participation.
- Interpersonal Skills & Persuasiveness: Strong interpersonal skills and the ability to influence and persuade others to gain support and commitment for ideas and initiatives.
- Bachelor's Degree: in Business, Human Resources Management, Law or any related courses
- Experience: Minimum of 2 years of experience as a people manager in current function or HR experience at a supervisory level capacity, unless with relevant employee relations experience within the Firm.
- Communication Skills: Excellent written and verbal communication skills.
Preferred qualifications, capabilities and skills:
- Experience in the shared services/ BPO financial industry focusing on the handling of the end-to-end employee relations case management.
- In-depth expertise in implementing and driving compliance of policies/procedures and business practices, a requirement.
- Detailed knowledge of employment laws and regulations, highly preferred.
- Ability to make data-driven decision, a plus; comfortability working with Excel (reports processing, pivot, etc.), an advantage.
- Comfortable working in a volume-driven environment.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.